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Client Navigator

Hillcrest Family Services

1 Positions

ID: 246991

Posted On 06/27/2025

Refreshed On 07/28/2025

Job Overview

Your Responsibilities

As the **Client Navigator** Â you play a key role in supporting clients as they engage with services at the A New Day Clinic. This position is responsible for guiding clients through the intake process, removing barriers to care, coordinating services, and ensuring a smooth transition between levels of care. The Client Navigator fosters engagement, improves access to services, and supports retention by providing compassionate, individualized support.

+ Serve as the initial point of contact for clients and referrals, providing orientation to the clinic and its services.

+ Provide clear, client-centered guidance on the care process, program expectations, and treatment pathways. Offer support to reduce anxiety and build trusting relationships.

+ Respond to client inquiries and assist clients with the completion of paperwork.

+ Assist clients in navigating behavioral health, physical health, and social service programs.

+ Provide care coordination and linkage to internal services (e.g. therapy, psychiatry, care management) and external resources (e.g. housing, transportation, food assistance).

+ Identify and help resolve barriers to care such as scheduling, transportation, and documentation issues.

+ Work collaboratively with the multidisciplinary treatment team to ensure timely engagement and follow-up.

+ Maintain up-to-date knowledge of available community resources.

+ Track client progress and follow up on missed appointments or disengagement.

+ Ensure accurate and timely documentation in the electronic health record (EHR).

+ Organize and review client charts and documentation prior to appointments to ensure all necessary information is complete and accessible to providers for efficient care delivery.

+ Participate in team meetings, case reviews, and quality improvement activities.

+ Other duties as assigned.

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What You Need

+ High School Diploma or Equivalent.

+ Strong interpersonal skills

+ Knowledge of behavioral health and primary care systems and community resources.

+ Ability to work effectively as part of a multidisciplinary team.

+ Ability to accurately complete tasks assigned in a fast-paced, constantly changing work environment.

+ Compassionate, client-centered approach.

+ Strong organizational and time-management skills.

+ Proficiency in electronic health records and Microsoft Office Suite.

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What Makes You Stand Out

+ Associates or Bachelors degree

+ 1 – 2 years of experience with health care clinic operations.

+ Experience working as a client navigator or community health worker.

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Competitive benefits package for full-time employees working 30+ hours a week:

+ Health insurance (up to 79% employer paid)

+ Dental insurance

+ Vision insurance

+ 401(k) with profit sharing and employer match

+ Paid time off

+ 10 paid holidays

+ Staff development and training

+ Public Service Loan Forgiveness (PSLF) eligibility for federal student loans

+ Employer paid CEU's through Relias

+ On-site primary care

+ PerkSpot- employee discount program

+ Employee assistance program

+ Advancement opportunities

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About the Program

The CCBHC program provides all-encompassing brain health, primary care, and substance use care by expanding access to care, removing barriers to care, and supporting all needs for each client we serve. Hillcrest Family Service CCBHC provides a comprehensive array of services needed to create access, stabilize people in crisis, and provide the necessary treatment for those with the most serious, complex mental illnesses and substance use disorders. Our program integrates additional services to ensure an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration.

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About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

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COVID-19 Vaccination Not Required

Primary Contact

315333

Human Resources

,

563-557-8211

Phone

Phone

Phone

563-207-5051

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Human and Social Services

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1066

Job REQ #

246991

\# Positions

1

Start Date

20250627

End Date

20250902

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Hillcrest Family Services

About the Company

Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.

Mission: _Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~_