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Volunteer Community Care Representative

Dubuque Regional Humane Society

3 Positions

ID: 76539

Posted On 08/01/2025

Job Overview

**Title:** Volunteer Community Care Representative

**Reports to:** Community Care Supervisor

**Hours:** Tuesday 11:00 a.m.- 5:00 p.m.

Wednesday 11:00 a.m.- 5:00 p.m

Thursday 11:00 a.m.- 5:00 p.m

Friday 11:00 a.m.- 5:00 p.m.

Summary

The Volunteer Community Care Representative will represent the Dubuque Regional Humane Society in a professional and courteous manner and provide prompt and courteous service at the Main Lobby. The Volunteer Community Care Representative must always strive for excellence and be enthusiastic and a team player.

Essential Job Functions

+ Greet and provide timely, compassionate, and courteous service to the community, visitors, and volunteers as they enter Kinsey’s Campus

+ Answer phones, data entry into PetPoint, filing, copying, and faxing

+ Provide accurate information to the community and volunteers about the DRHS’ policies and procedures

+ Handle questions, concerns, and issues from the public in a professional manner

+ Assist the community and volunteers with animals for socialization

+ Maintain knowledge of animal inventory, shelter events, and special needs of the shelter

+ Perform adoptions and adoption holds

+ Handle adoption returns and issue gift certificates for exchange

+ Provide adoption counseling to ensure optimal fit and animal well-being

+ Receive payments for services by cash or credit card

+ Receive owner surrendered and stray animals and ensure timely transport of information from proper Veterinary Clinic to our shelter

+ Create lost and found reports

+ Properly clean temporary animal holding enclosures

+ Create cage cards for animals

+ Balance cash registers and count deposit cash at the end of the night

+ Work collaboratively with staff and volunteers to ensure a clean, pleasant, and organized work environment including all areas that the community can and cannot see

+ Safely transfer animals from one animal enclosure to another and ensure proper documentation

+ Receive and accurately record in-kind donations and store in proper locations

+ Ensure safety guidelines and Standard Operating Procedures are maintained

+ Wipe down counters and windows

Other Duties

+ Thoroughly clean animal enclosures and provide animals with new blankets, food, and water

+ Socialize with animals as you remove them from their enclosures for cleaning, to ensure the animal is adoptable and sociable

+ Complete laundry and dishes for each required area of Kinsey’s Campus

+ Walk dogs

+ Perform temperament evaluations on dogs to ensure animal is safe and adoptable

+ Restrain dogs for vaccinations and temperament evaluations

+ Maintain good care of cleaning equipment

+ Janitorial duties including sweeping, mopping, taking out garbage, snow removal, and salting sidewalks

+ Pick up feces and wipe up urine in animal enclosures between cleanings

+ Other duties as assigned

Requirements

+ Have steadfast belief in the mission, policies, and procedures of the DRHS

+ Able to perform essential responsibilities in a fast-paced environment

+ Community service skills

+ Cash-handling skills

+ Data entry and basic computer skills

+ Multi-tasking skills

+ Animal handling skills

+ Flexibility to work day, evening, and weekend hours

+ Lift up to 25 lbs

+ Sit and stand for long periods of time, bend, twist, and stoop

Primary Contact

1705074803262

Mariah Wallace

Bookkeeper & HR Administrator,

Phone

Phone

Phone

Fax

[email protected]

Email

False

False

False

Job Details

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Part Time

Company ID

42553

Job REQ #

\# Positions

3

Start Date

20250801

End Date

20250901

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Dubuque Regional Humane Society

About the Company

The Dubuque Regional Humane Society is committed to building bonds between people and animals through adoptions, community outreach, humane education and cruelty prevention. Operating as a 501(c)3 non-profit, open admission, no-kill shelter, the DRHS provides critical medical and behavioral interventions, and compassionate care for more than 2,800 animals annually that are lost, abandoned, rehomed by guardians or rescued from neglect.

Our mission: the DRHS protects and promotes the well-being of all animals by fostering respect for their inherent dignity.

Our vision: The DRHS envisions a community where every pet has a permanent and loving home, companion animals are spayed or neutered and all animals are treated with respect and compassion.