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Description

We are looking for a detail-oriented Technical Customer Support to join our team in Opa Locka, Florida for an on-site FULL TIME WITH BENEFITS opportunity. The ideal candidate will play a key role in ensuring the accuracy of inventory records and supporting operational efficiency. This position requires strong analytical skills, effective communication, and the ability to manage high-volume inventory processes.

Key Responsibilities (including but are not limited to):

• Manage warranty part orders in coordination with the Service Team

• Process customer purchase orders and internal service parts requests

• Create sales orders, issue invoices, and provide confirmations

• Place purchase orders with factories/suppliers and track status

• Coordinate warehouse receiving and outbound shipments

• Resolve warehouse discrepancies related to incoming parts

• Conduct physical inventory checks and cycle counts

• Arrange logistics and manage inbound/outbound freight

• Identify parts based on exploded views and technical breakdowns

• Assist customers and service technicians with parts compatibility and availability

• Support warranty claims and product issues

• Maintain and update product/parts information in ERP system

• Process payments for non-warranty items or non-term accounts

• Collaborate with Operations Manager to manage stock levels

• Manage U.S. Parts Distributors network

ALL QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY AND REACH OUT TO STEFANIE FURNISS at 786-897-7903

Requirements

• 2+ years of experience in a customer service or administrative support role (preferably in a parts-related position)

• Strong understanding or experience with technical products, especially in the commercial laundry or foodservice equipment or similar mechanical industries

• Familiarity with ERP/accounting systems such as Sage, SAP, QuickBooks, Peachtree, etc.

• Proficiency in Microsoft Office (Excel, Outlook, Word)

• Strong customer service and communication skills

• Bilingual (English and Spanish)

• Ability to read and interpret technical documents, parts diagrams, and manuals

• Hands-on, problem-solving attitude

Benefits:

• Competitive salary: $22–$28/hour, based on experience

• Bonus Program

• Medical, Dental 80/20

• Opportunities for advancement – we promote from within

Preferred but Not Required:

• Background in commercial kitchen equipment, appliance repair, HVAC, or similar technical industries

• Experience with inventory control and parts logistics

ALL QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY AND REACH OUT TO STEFANIE FURNISS at 786-897-7903

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .