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THE MODERN HOME OF AMERICAN GOLF

Discover The Modern Home of Golf at our Frisco resort & spa.

At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa.

Job Description

Omni PGA Frisco Resortis seeking a creative and detail oriented Concierge | Guest Servicesto join our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.

This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities

+ To arrange bookings, reconfirmation of airline tickets etc.

+ Be fully acquainted with the different points of interests.

+ Assist in arranging for restaurant reservations and limousines as required by our guests.

+ Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.

+ Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.

+ Accept other special duties as required by management.

+ Set up all amenities for guests celebrating special occasions.

+ Set up special packages that include pre-calls from the concierge and specialized amenities.

+ Interact with other departments to ensure that guest’s needs are satisfied.

+ Speak with guests in a friendly, warm manner making them feel welcome to the hotel.

+ Proactively work to seek out ways in which to improve the hotel experience for our guests.

+ Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

Qualifications

+ Previous luxury hotel experience is required.

+ Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

+ Ability to stand for the entire scheduled shift.

+ Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

+ Knowledge of the surrounding area and all of its attractions.

+ Knowledge of Property Management Systems and related computer programs

+ Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected] . Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Job LocationsUS-TX-Frisco

Posted Date4 days ago(7/30/2025 12:36 PM)

Requisition ID 2025-125623

# of Openings 1

Category (Portal Searching) Front Office Operations