• Desktop Support IT Administrator

    EchoStar (Germantown, MD)


    Company Summary

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

     

    Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

    Department Summary

    Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

     

    Job Duties and Responsibilities

     

    EchoStar** has an exciting opportunity for a **Desktop Support IT Administrator** in our **Hughes Network Systems** division. This role provides a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This position will be located at our headquarters in **Germantown, MD.

    Key Responsibilities:

    + Executive and end-user desk side support and/or training.

    + Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment

    + Troubleshoot and support Windows 7,10 and 11, Office 365 applications such as Outlook, Word, Excel, PowerPoint, One Drive, and Teams.

    + Troubleshoot AV and VPN solutions.

    + Managing PCs using Active Directory

    + Troubleshoot problem areas (in person, by telephone, Teams, or via email)

    + Image and set up laptops and desktops for new hires using SCCM.

    + Install, maintain, and upgrade workstations and software.

    + Evaluate computer hardware and software.

    + Participate in migrations and enterprise-wide upgrades.

    + Install, configure, diagnose, repair, and upgrade hardware and other equipment while ensuring its optimal performance.

    + Travel between our 3 facilities in Maryland as needed.

     

    Skills, Experience and Requirements

    Education and Experience:

    + Associate's degree in an IT-related discipline or a combination of education and experience

    + 5 years of related desk-side technical support experience

    + 5+ years of experience with Microsoft Windows and Office 365.

    Skills and Qualifications:

    + Bachelor’s degree in computer science or equivalent experience.

    + Microsoft Certification.

    + Experience in troubleshooting network components between system segments.

    + Experience using Intune, Network Printers, Tablets and Scanners and Active Directory.

    + Knowledge of remote access and anti-virus tools.

    + Ability to perform complex technical tasks and analysis.

    + Maintain and troubleshoot infrastructure, hardware, and systems connectivity.

    + Understand FTP, Trace route, Telnet, remote login, and other related commands.

    + Ability to work independently and as a member of various teams and committees.

    + Ability to understand and follow written and verbal instructions.

    + Acute attention to detail and strong organizational skills; ability to manage priorities and workflow, and commitment to excellence and high standards.

    + Excellent oral and written communication skills.

    + Ability to lift computer and LCD equipment.

     

    Will be eligible for discretionary bonus, with funding based on company performance.

     

    Salary Ranges

     

    Compensation: $67,000.00/Year - $84,000.00/Year

     

    Benefits

     

    We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

     

    The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

     

    Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

     

    The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

     

    We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law.

     

    At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.