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Job Family** **:

Human Capital Operations

Travel Required** **:

Up to 25%

Clearance Required** **:

None

We are seeking a dynamic and experienced Director, Human Capital Shared Services, to lead our high-volume, high-impact Human Capital Operations and Project Management function. This will oversee the continued evolution of our Shared Services Center (HR SSC), with a strong focus on Workday optimization, consultative HR service delivery, and scalable managed services models.

What You Will Do:

Strategic Leadership & Transformation

+ Serve as the strategic leader for Human Capital Shared Services and Project Management functions, overseeing the delivery of high-quality support to employees, managers, executives, and HC colleagues across the organization.

+ Lead the design, implementation, and continuous improvement of HR delivery models, ensuring operational excellence and best-in-class employee experience.

+ Provide executive-level project leadership for cross-functional HR initiatives, ensuring alignment with organizational goals and change management best practices.

+ Represent HC Shared Services in enterprise-wide forums, influencing policy, technology, and process decisions.

Operational Excellence

+ Oversee the management of complex HR cases, ensuring timely resolution and appropriate escalation to senior leadership or subject matter experts.

+ Responsible for the integrity and governance of HR data across global Human Capital Management (HCM) systems, including oversight of audits, compliance, and reporting.

+ Drive the evolution of HR business processes by identifying and implementing enhancements that improve efficiency, scalability, and user experience.

+ Ensure compliance with company policies, labor laws, and regulatory requirements across all HR operational activities.

+ Oversee the full lifecycle of HR administrative processes, ensuring seamless execution and alignment with strategic workforce planning.

+ Champion the development, expansion and adoption of self-service tools and knowledge bases to empower employees and reduce transactional volume.

+ Identify and mitigate risks in HR operations, proactively addressing gaps in documentation, processes, or compliance.

+ Partner with IT and HRIS teams to test and implement new HCM system enhancements and upgrades.

Consulting & Managed Services

+ Assess HR service delivery, identify gaps, and implement best-in-class solutions.

+ Design and scale HR solutions that are efficient, client-focused, and aligned with business goals.

Team Leadership

+ Provide strategic direction and day-to-day leadership to a high-performing Human Capital Operational team, fostering a culture of accountability, collaboration, and continuous improvement.

+ Set clear goals and performance expectations, ensuring alignment with organizational priorities and service-level agreements.

+ Coach, mentor, and develop team members, building leadership capability and succession readiness across the function.

+ Promote a culture of employee engagement encouraging innovation, feedback and professional growth.

+ Lead through change by modeling adaptability and resilience, equip the team to navigate evolving business needs and technologies.

Stakeholder Engagement

+ Partner with enterprise functional teams to ensure cohesive service delivery across the employee lifecycle.

+ Serve as an advisor and escalation point for complex, high-impact HR issues, ensuring timely resolution and alignment with organizational policies and risk management practices.

+ Foster a collaborative environment that promotes transparency, responsiveness, and shared accountability across stakeholder groups.

What You Will Need:

+ Bachelor’s Degree; Four (4) years additional professional experience may be substituted in lieu of degree.

+ Twelve (12)+ years of progressive HR experience, including 5+ years in a leadership role within Human Capital Shared Services or HR operations with demonstrated success managing teams and large-scale projects.

+ 3+ years of direct experience with Workday (HCM, reporting, and process optimization) and case management platforms (e.g., ServiceNow).

+ Proven ability to lead in a matrixed, challenging environment with a strong focus on customer service and operational excellence.

+ Deep knowledge of HR policies, procedures, and compliance requirements across multiple jurisdictions.

+ Proven ability to manage high-volume operations while maintaining strategic focus.

+ Strong analytical, project management, and communication skills.

What Would Be Nice to Have:

+ Master’s Degree

+ Certification in HR (e.g., SHRM-SCP, SPHR) or project management (e.g., PMP)

+ Experience with digital transformation initiatives in HR, including automation and AI-driven service delivery.

+ Experience in managing consulting or managed services environments is highly preferred.

+ Strategic thinker with a consultative approach to problem-solving.

+ Change leader with a passion for process improvement and innovation.

+ Collaborative and influential leader with a customer-first mindset.

The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer** **:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

+ Medical, Rx, Dental & Vision Insurance

+ Personal and Family Sick Time & Company Paid Holidays

+ Position may be eligible for a discretionary variable incentive bonus

+ Parental Leave and Adoption Assistance

+ 401(k) Retirement Plan

+ Basic Life & Supplemental Life

+ Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

+ Short-Term & Long-Term Disability

+ Student Loan PayDown

+ Tuition Reimbursement, Personal Development & Learning Opportunities

+ Skills Development & Certifications

+ Employee Referral Program

+ Corporate Sponsored Events & Community Outreach

+ Emergency Back-Up Childcare Program

+ Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected] . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected] . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

_Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee._