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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

Working remotely in the central time zone as an entry level Treasury Funds Transfer Analyst within the Treasury Management PIER Group (Payments, Investigations, Exceptions Resolution) - ACH Exceptions Group, you will live and work in one of the following states: Iowa, Nebraska, Oklahoma, Missouri, Louisiana, Minnesota, Kansas, North Dakota, South Dakota. We are also open to considering qualified candidates living in Mountain or Pacific Time Zones.

Work Schedule: Monday to Friday. Work Hours:

-Central – 7am-4pm

-Pacific – 5am – 1pm

-Mountain – 6am -2pm

In this fast-paced, high-volume position, your daily tasks and functions include, but are not limited to assisting in resolution of investigations for post incoming and outgoing ACH, Wire, CHIPs, and Real Time Post Payment transactions by processing high risk money movement, death notifications via the reclamation process, follow Reg E guidelines and research and process fraud disputes. In addition to the casework and reviews, the team also receives inbound phone calls from internal services partners requesting assistance.

We are looking for candidates with good communication skills as we communicate with internal service partners, clients, and partnering banks along with great retention skills as the position requires cross-training on all of the different products and functions.

- 1 year of related payments experience.

- Knowledge of NACHA, Zelle, TeleCheck, Reg E and death notification entry (DNE) refund process is a plus.

Job Description

+ Executes funds transfers of multiple types and varying complexity using multiple processing platforms under general supervision.

+ Initiates a subset of manual transactions, resolves routine exceptions, and/or provides secondary approval of initiated/repaired transactions

+ Performs high-level financial reconciliation of processed transactions. Performs initial investigation of reconciliation exceptions.

+ Monitors live transactions within multiple processing applications, follows standard policies and procedures to address exceptions. Escalates appropriately when faced with an unresolved exception or impactful issue.

+ Ensures compliance with the control framework. Identifies and reports potential conflicts with relevant regulations to the appropriate parties.

+ Participation in basic change management activities upon request (e.g. executing basic operational regression user testing scripts).

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Account Reconciliations, Application Processing, Control Frameworks, Customer Solutions, End-to-End Testing, Financial Accounting, People Management, Processing, Reconciliations (Inactive)

Competencies

Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Process Management, Standard Operating Procedures, Treasury Services, Wire Transfer/Automated Clearing House (ACH)

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $31,000.00 – $59,800.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 07/21/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.