• Senior Customer Diagnostics Engineer

    GE Aerospace (West Chester, OH)


    Job Description Summary

    The Fleet Support - Remote Monitoring and Diagnostics (RMD) Senior Fleet Manager will provide engine health monitoring services to our customers through early detection and customer notification reports (CNRs), to maximize aircraft utilization. The Senior Fleet Manager will also lead and develop prognostic analytics to detect engine failure modes from flight data to minimize significant events.

    Job Description

    Roles and Responsibilities

    In addition, as RMD Senior Customer Diagnostics Engineer, you will:

    + Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines.

    + Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams.

    + Lead and mentor team members on complex processes. Help train new team members.

    + Develop and drive key strategic initiatives to improve the effectiveness and value of Fleet Support diagnostic services.

    + Develop, improve and drive execution of processes using FLIGHT DECK methodologies.

    + Identify product failure trends and assist in identifying probable root causes.

    + Provide effective training to customers to improve their utilization of the self-service diagnostic tools.

    + Seeks out advancement of current engine diagnostic capabilities and services to enhance customer satisfaction, including developing new and improving existing detection analytics.

    + Provide front-line technical response to customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer.

    + Develop and capture technical problem-solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries.

    + Interpret aircraft and engine manuals and service bulletins.

    + Manage communication with customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE image.

    + Distribute information on customer issues so that all members of the customer support team share common understanding and objectives.

    + LEAP Specific Tasks:

    + Key airline customer relationship owner as Diagnostic Engineer for the LEAP fleets.

    + Develops and maintains analytic in support of the LEAP product line working with both GE and Safran engineering teams.

    + Leads connection with Safran and work joint projects across multiple global site locations.

    Required Qualifications

    + Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant work experience).

    + Minimum of 5 years experience in Engineering/Technology & Fleet Management

    Desired Characteristics

    + Humble: respectful, receptive, agile, eager to learn

    + Transparent: shares critical information, speaks with candor, contributes constructively

    + Focused: quick learner, strategically prioritizes work, committed

    + Leadership ability: strong communicator, decision-maker, collaborative

    + Problem solver: analytical-minded, challenges existing processes, critical thinker

     

    GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

     

    GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

     

    **Relocation Assistance Provided:** Yes

     

    GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.