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About the Role:

IT Desktop Technician that will support Tier I through Tier II level software and hardware desktop issues. The focus of this position will be desktop support while also working directly with end users in a helpful and customer service-oriented manner. This vital role involves everything from setting up and maintaining workstations and network infrastructure to managing user accounts, ensuring robust security, and troubleshooting any technical snags to keep our operations running smoothly.

About TAI:

TAI has been a leading multidisciplinary firm for over 35 years, providing expert engineering, management, and technical services to industrial, manufacturing, commercial, and mission critical. With over 300 skilled professionals, 16 different divisions, and 6 offices across the US, TAI offers sole-source solutions for complex projects, built on long-term client partnerships and a culture that attracts top talent.

Team members at TAI are capable, well-rounded, flexible, and optimistic. We have found that the best employees are the ones who recognize the importance of what they do and the ones who let that guide them in the actions they take. More than any skill, we seek people who make decisions that support the common good. We work for our clients, and we work for one another.

Here’s a glimpse into your day to day:

+ Provide direct help-desk support to users across the organization using ticketing application. Conduct IT orientation for new employees while explaining and following the IT Operational and Security Policy.

+ Manage disabling/deleting accounts upon employee termination and manage all associated email and data transfer that is required.

+ Create and maintain documentation and checklists for IT processes and procedures, and keep them up to date.

+ Ensure that employees’ workstations successfully connect to the network and access business-critical data at all times, including local, remote, and home office locations.

+ Setup, configure, and maintain computer workstations, laptops, and network infrastructure.

+ Ensure desktops and laptops are kept up to date with Operating System and 3rd party patches – and troubleshoot any issues that arise with patch installation.

+ Install, monitor, and maintain anti-malware software and security updates on all devices.

+ Configure network security settings and connect peripheral devices, including multifunction printers, plotters, scanners, etc. that are used by staff.

+ Set up and troubleshoot hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.

+ Maintain a high level of IT security throughout the organization by following the Information Security Policy, monitoring access logs, and building security procedures.

+ Create and maintain Operating System images and utilize those images for quick deployment of new and/or replacement desktops and laptops.

+ Coordinate with third parties (Dell, Microsoft, etc.) for support assistance.

+ Implement, monitor, and maintain conference room A/V systems.

+ Support the organization by troubleshooting systems and hardware, particularly after server migration or an organization-wide update.

+ Identify issues with new hardware or software and work with users to quickly resolve issues and prevent delays.

+ Track and maintain hardware and software inventory.

You’ll be a perfect fit if you have:

+ Associate’s Degree in Information Technology/Systems or related field,

+ Minimum 3 years of direct IT experience supporting over 100 users, with comprehensive knowledge of all specified requirements in the job description

+ Minimum 3 years troubleshooting experience and knowledge of network services/concepts including, but not limited to VLAN, DNS, DHCP, VPN, and TCP/IP

+ Must be able to work regular business hours in the office, Monday through Friday

Preferred Qualifications:

+ Proficiency in Active Directory administration

+ Advanced troubleshooting experience with Windows 11

+ Experience with administrating Microsoft 365 and Azure/Entra ID environments

+ Ability to perform intermediate hardware level repairs as needed to desktops, laptops, and printers

+ Extensive familiarity with information security practices and procedures to protect organization data from security breaches or corruption

+ Effective and proven written and verbal communication skills – including, but not limited to writing policies, standard operating procedures, and step by step instructions for the company

+ Effectively prioritize and manage their own schedules

+ Ability to effectively multi-task, support, and troubleshoot ongoing tasks and projects under pressure, including experience with a help desk ticketing system

+ Strong interpersonal skills.

+ Presents themself professionally and focused on serving the needs of the staff

Compensation and Benefits:

+ Hourly range - $30-37/hr (based upon experience)

+ Annual Profit Sharing Bonus (variable depending on firm’s performance, employee performance, and tenure).

+ PTO and Paid Holidays

+ Health Benefits: Employee through family level coverage for medical, dental, and vision insurances. Company funded life and long-term disability insurances. Short Term Disability, FSA, HSA, EAP, and supplemental life insurances (employee – family) are also available!

+ 401(k)with employer match.

Other Offerings:

+ The opportunity to make a real impact on a variety of industry-leading projects.

+ The ability to balance your work and family activities.

+ Flexible work schedule

+ Work in a dynamic and collaborative environment that values creativity and innovation.

+ A chance to learn and grow alongside some of the brightest minds in engineering.

+ Professional Development, Tuition Reimbursement, and Association Membership Reimbursements.

Discover what makes TAI a top-20 manufacturing partner, according to Engineering News-Record (ENR), and one of the top-50 fastest-growing private companies in the Baltimore Business Journal. Learn more about us at www.taiengineering.com .

TAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.