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Patient Services Intermediate

Job Summary

We are actively seeking a Patient Services Intermediate who is compassionate, enthusiastic, motivated and patient-oriented. This individual will share in the goal of creating the ideal experience for our patients, families as well as our employees

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

+ Billing and/or charge reconciliation

+ Responsible for processing referrals and authorizations using established insurance company guidelines.

+ Insurance verifications.

+ Assists with patient account representative responsibilities for the building.

+ Work in basket messages

+ Serves as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care-related issues.

+ Deposits

+ Reconciles clinic cash collections and credit card transactions daily per standards.

+ Ensure completeness of visit information, including type of visit, reason for service, charge for service, and diagnostic codes for processing professional and facility charges.

+ Send batch of receipts to Imaging

+ Check for out-of-network patients

+ Correct invalid DX

+ Check and clear work queues that contain edits

+ Make sure that charges populate, and the correct DX is associated and corresponds to EKG verification.

+ Verify no-shows

+ Check open/closed encounters and verify charges

+ Track open encounters for delinquency

Required Qualifications*

+ High School Diploma or GED

+ 3-4 Years of experience in billing/coding.

+ Prior experience with processing referrals and insurance authorizations.

+ Knowledge of basic medical terminology

+ Prior experience performing complex scheduling

+ Exceptional interpersonal skills and ability to work well within a team setting

+ Communicates effectively

+ Demonstrates active listening, written, verbal and information technology skills

+ Ability to multi-task in a fast paced, multi-disciplinary clinical setting.

+ Demonstrated excellent attendance

+ Extensive knowledge of Microsoft Outlook

+ Expected to be proficient in identifying problems, seeking and implementing solution

Desired Qualifications*

+ 3-4 years with processing referrals and insurance authorizations.

+ Familiarity with obtaining medical records and professional medical billing

+ Experience working within a large complex healthcare setting

+ Familiarity with UMHS electronic medical record systems

+ Knowledge of UMHS policies and procedures

Work Schedule

+ 40 hours Monday-Friday

+ 8:30 - 5 p.m. or 9:00 - 5:30 p.m.

Work Locations

This position is located at the Canton Health Center

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

266565

Working Title

Patient Services Intermediate

Job Title

Patient Services Intermediate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Canton Health Center

Posting Begin/End Date

7/29/2025 - 9/12/2025

Salary

$43,680.00 - $56,014.40

Career Interest

Healthcare Admin & Support

Service Employees Intl Union (SEIU)