• Service Delivery Support Representative

    Progress Rail Services Corp. (La Grange, IL)


    10624BR

    PRS Facility Location:

    EMD HQ LaGrange, IL - 400

    Job Purpose:

    The Service Delivery Support Representative is a critical component of the Locomotive Aftermarket Services team. Each representative provides oversight and administration of regional service delivery requirements.

    Req ID:

    10624BR

    Company Description:

    Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.

    Education / Training:

    • High School Diploma or equivalent required;

    • B.A./B.S. degree in Supply Chain Management or equivalent field related experience, preferred.

    Job Title:

    Service Delivery Support Representative

    City:

    La Grange

    Key Job Elements:

    • Support expediting of material as needed;

    • Liaison between field and technical support, logistics support;

    • Identifies, analyzes, and takes corrective action on service problems;

    • Manages fleet performance and drives projects to improve fleet reliability;

    • Assists and reviews the development of problem resolution action plans;

    • Communicates action plans and progress to field service managers, engineers and customers with agreement of MD APAC;

    • Evaluates workloads and establishes priorities with agreement of MD APAC;

    • Assists in sourcing additional short-term labour resources, new permanent field service roles;

    • Provides technical assistance and instruction to both customers and employees;

    • Completes necessary reports, letters to customers etc;

    • Analyzes, develops, and calculates fleet performance data;

    • Accomplishes special assignments as needed;

    • Supports warranty and claims processing as needed.

    Qualifications and Experience:

    • Experienced computer user – MS Office suite, SAP or LN ERP’s, etc;

    • Excellent interpersonal verbal and written communication skills;

    • Technical understanding of Progress Rail products and applications;

    • Detailed, accurate and able to set priorities among competing demands;

    • Focused, responsive to deadlines;

    • Ability to travel (up to one week per month).

    Prefer:

    • SAP or LN ERP experience;

    • Some inside/outside sales or customer service experience;

    • Project Management experience.

    Essential and Physical Activities:

    • Strength – Must be able to lift 35 lbs;

    • Motion – The position spends the majority of time in an office setting, at desk utilizing office equipment;

    • Vision/Hearing Requirements – May spend long periods of time in front of computer screen. Must be capable of using a variety of communication devices;

    • Work Environment – Work in temperature-controlled environment in most situations. Must be capable of wearing PPE (safety glasses, hardhats, metatarsal boots, earplugs, gloves, etc.) No jewelry (on shop);

    • Emotional Demands – Must have good communications skills and attention to details;

    • Safety – Position is not safety sensitive buy will require use of appropriate PPE when in plant and production environments.

    EEO:

    Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

    Benefits:

    Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**

     

    + Competitive Salary

    + 401(k) plan with up to 6% company match (no waiting period with immediate vesting)

    + Medical/Dental/Vision/Life/Disability Insurance

    + Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money

    + Flexible Spending Accounts

    + Paid Vacation

    + Paid Holidays

    + Paid Time-Off (PTO)

    + Employee Assistance Plan

    + Education Assistance Program

    + Employee Recognition Programs

    + Site specific Production and Incentive Plans

    + Site specific Step and Skill Level Wage Adjustment Plans

    + Site Specific Relocation and Sign-on Bonus Programs

     

    _*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits._

     

    _**Subject to position, eligibility, and plan guidelines._

    Job Category:

    Transportation, Logistics, Supply Chain and Purchasing

    State::

    Illinois

    Summary Pay Range:

    $57,538.38 - $106,440.00