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Overview

Chick-fil-A Supply, LLC, is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care.

The Sr. Lead Advisor, ADA Compliance, develops a scalable and compliant accommodation model for diverse, evolving audiences. This role is responsible for designing, implementing, and optimizing ADA-related policies, processes, and training that scale across the organization. By partnering with key stakeholders, the Sr. Lead Advisor ensures a proactive, consistent, and risk-mitigated approach to workplace accommodations. This position dedicates 50% of its time to building and enhancing the company’s core ADA capabilities and 50% to leading and operationalizing the interactive process across Chick-fil-A, Inc., CFA Supply's Distribution Center network, Truett's Group, LLC., and Company Operated Restaurants (CORS).

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A Supply culture by fostering collaboration and community.

Responsibilities

ADA Strategy and Infrastructure:

+ Develop and implement a scalable ADA framework that is compliant and fully aligned to our Culture of Care

+ Standardize and enhance ADA processes to create efficiency and consistency

Centralized Case Management System:

+ Identify and deploy an ADA case management system to ensure consistency and efficiency in managing ADA requests

+ Enhance case tracking mechanisms to improve compliance, transparency, and timely resolution

Accommodation Guidelines and Resources:

+ Define and document broad accommodation guidelines and process maps to promote consistency and efficiency

+ Develop a dynamic, accessible resource guide to support leaders and Staff/Team Members in navigating the accommodations process

Complexity Triage and Escalation System:

+ Design and implement a tiered approach to categorizing accommodation requests based on complexity

+ Establish escalation protocols to ensure urgent and high-complexity cases receive appropriate attention and resolution

ADA Training and Capability Building:

+ Develop training programs to equip Leaders with the knowledge and skills to navigate ADA requirements effectively

+ Implement ongoing education initiatives, customized by audience

Collaboration and Risk Mitigation:

+ Serve as a strategic advisor to senior leadership, ensuring ADA compliance is integrated into broader talent strategies

+ Partner with Legal, Talent Operations, and Talent Experience to proactively mitigate risks and address emerging ADA-related challenges

Execution of the Interactive Process:

+ While creating scalable solutions, also lead the interactive process across varying business entities to ensure value and relevance in future current and future solutions

Minimum Qualifications

+ High School Diploma or equivalency

+ 3+ years of relevant work experience

+ Strong leadership and change management capabilities to influence and drive ADA initiatives across the organization

+ Ability to design and execute audience-specific training programs that empower Leaders to navigate ADA requirements

+ Exceptional collaboration skills to align cross-functional teams and drive ADA integration into business operations

+ Medical background to understand complexity of disabilities and how to best accommodate

Preferred Qualifications

+ Bachelor’s Degree

Minimum Years of Experience

3

Travel Requirements

20%

Required Level of Education

High School Diploma or GED

Preferred Level of Education

Bachelor's Degree

Job FunctionDistribution

Position TypeExperienced Professionals

Requisition ID2025-18586

Posting Location : LocationUS-GA-Atlanta