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The Individual Giving Manager will join one of the largest providers of services for families experiencing homelessness in the Metro Boston Area. Founded in 1988, Hildebrand’s mission is to transition families out of homelessness to safe, affordable, permanent housing while working to disrupt the systems that lead to poverty and homelessness. Hildebrand operates 157 units of emergency shelter and owns 27 units of affordable throughout Boston and Cambridge. Hildebrand delivers an array of services that include case management, housing search, and stabilization services to ensure families remain stably housed. Hildebrand is a rapidly growing organization with a staff of approximately 60 employees.

Position Overview:

Hildebrand seeks a donor-focused, results oriented and data-driven Manager of Individual Giving to lead its comprehensive fundraising campaign focused on individual donors giving under $10,000 annually. The Manager of Individual of Giving will develop and manage a portfolio of donors and prospects, and multi-channel and multi-media solicitation campaigns. This manager will be responsible for stewardship efforts and donor outreach, and collaborate with the CEO and Manager of Institutional Giving to create meaningful donor engagement experiences. Additionally, this Manager will use Hildebrand’s donor-platform to track, analyze, and cultivate donor relationships.

What You Will Do:

Appeals & Individual Fundraising

+ Grow and manage a portfolio of individuals donors who contribute gifts under $10,000 annually;

+ Execute annual giving appeals (via electronic and print strategies such as social media campaigns, emails, newsletters, and face-to-face pitches, etc.) with a goal of acquiring new donors, retaining existing donors;

+ Manage a production schedule of direct and digital marketing activities for fundraising campaigns;

+ Write compelling fundraising content and oversee campaign execution with support from CEO, Program and Operations teams;

+ Work with the CEO and Director of Institutional Giving to strategize and deploy strategy to meet Hildebrand’s fundraising goals;

+ Work closely with the CEO to draft and implement the segmentation plan to reach Appeal, include Appeal projections compared to budget and previous year’s performance;

+ Determine ask string formulas and upgrade strategies for appeals;

+ Work with the CEO and Manager of Institutional Giving to plan fundraising events, including event logistics, theme, etc.;

+ Extend invitations to individual donors and prospects;

+ Solicit individual donations before, during, and after event;

+ Represent Hildebrand at external events in the community; and

+ Coordinate with Finance and Operations teams to execute fundraising initiatives.

Donor Cultivation and Stewardship

+ Conduct personal outreach, with an emphasis on face-to-face meetings, to all prospects, new and existing donors to welcome and thank them for their gifts;

+ Collaborate with Manager of Institutional Giving to coordinate staff and volunteer personalized outreach by staff and volunteers to lapsed donors to make the case for renewed support;

+ Lead in outreach during key periods of the annual giving cycle;

+ Develop and implement appeal for new recurring donors; and

+ Collaborate with the CEO to develop Hildebrand’s Planned Giving Program.

Reporting & Data Management

+ Utilize Hildebrand’s Donor platform to manage all aspects of its giving Appeals, including but not limited to segmentation, appeal tracking, and solicitation amounts for its various appeals;

+ Create and run weekly campaign reports for all Appeals, covering social media, email, direct mail, and any other source of appeal revenue with a goal toward optimizing results; and

+ Annually, analyze overall performance for each Appeal and audience group reviewing key performance metrics, including response rate, average gift, cost of fundraising, return on investment and lifetime value, provide goals and results to Hildebrand’s executive team.

What You Will Need:

Education

+ Bachelor’s Degree from a duly accredited U.S. educational institution.

Experience

+ At least 3 years of experience in successfully executing non-profit giving programs or fundraising campaigns;

Skills & Competencies

+ Proven track record of engaging acquiring and retaining donors with an emphasis on listening to donors, issue-spotting challenges and developing solutions;

+ Commitment to Hildebrand’s mission;

+ Familiarity with the National and Greater New England philanthropic landscape;

+ Excellent attention to detail;

+ Strong oral and written communication skills;

+ Strong in-person presentation skills;

+ Excellent project management skills with an emphasis on the ability to lead collaborate and build consensus among different teams;

+ Must be proficient in Donor platforms such as Donor Perfect, Raiser’s Edge, Salesforce, etc., and MS Excel and Google Sheets;

+ Must be proficient in MS Office Suite and Google Workspace;

+ Ability to handle confidential donor information with discretion, integrity and sensitivity; and

+ Ability to commute via public transportation or otherwise travel to various locations (e.g., Hildebrand’s sites, events, etc.).