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9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

About this job

At CarMax Auto Finance, we put the needs of our customers and associates first, while supporting our retail division in their quest to make the car buying experience iconic. As a Manager in Customer Accounting & Payment Services (CAPS), you will be the cornerstone in maintaining the world class culture we enjoy by driving associate engagement and development. This role is critical in ensuring the company is providing best in class service to our customers, store locations, and vendors in various payment/invoice functions, and that we are doing so with optimal efficiency, compliance, and accuracy.

What you will do

Providing leadership to a team of hourly, non-exempt associates and effective oversight ensuring that customer payments and other transactions are posted to customer accounts and other processes are completed in accordance with policies, procedures and company expectations within specified timeframes.

+ Fueling the talent pipeline by hiring the right people, appropriately assessing, coaching, and developing the associates to meet their potential.

+ Driving associate engagement through targeted activities and interactions.

+ Ensuring daily balancing and reconciliation of account activity is completed timely and accurately.

+ Being a change leader and effectively managing change to ensure your team and others embrace change.

What you need to succeed:

+ A proven track record in a management role or successful completion of the company management development program

+ Ability to champion change, effectively influence others and work well in a team-based environment.

+ Strong interpersonal skills and ability to communicate, both in writing and verbally, with all levels across the organization and motivate and engage a team of associates.

+ Strong analytical skills, ability to identify trends and react accordingly.

+ Proven planning, organization, and time-management skills to ensure self and team can meet the needs of the business.

+ Ability to handle difficult or unexpected situations and complex business challenges.

Qualifications and Requirements

+ One to three years related leadership experience

+ Experience in a back office, call center and/or auto finance environment preferred

+ Moderate competency in Microsoft Office Suite

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.