• Population Health Assistant

    Saratoga Hospital (Saratoga Springs, NY)


    • Population Health Assistant

    • Location: Saratoga Hospital, Wilton Mall Offices, Saratoga Springs, NY 12866

    • Employment Type: Full Time

    • Shift/Schedule: Day Shift

    • Department: Saratoga Hospital Medical Group

    • Salary Range: $17.25 - $26.65 hourly, based on experience and qualifications

    • About Saratoga Hospital

     

    At Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.

     

    • About the Role

     

    We’re looking for a dedicated Population Health Assistant to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you’ll be a vital part of our team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment.

     

    In this role you'll collaborate with Saratoga Hospital Medical Group Operational Leadership to support the execution of care delivery strategies through analysis and assessment of data intended to enhance the overall health of the Saratoga Hospital Medical Group patient population. The Population Health Assistant will have the primary responsibility of coordinating quality improvement activities, utilizing insurance company guidelines and assessing gaps in care and service for Saratoga Hospital Medical Group's population. This position provides information and recommendations to primary care and specialty physician practices throughout Saratoga Hospital Medical Group.

     

    • What You’ll Do

    + Collect quality data using various methods of data sourcing-EMR, claims, provider / patient outreach.

    + Manage daily work using multiple systems and applications-EMR systems, payer portals, vendor platforms, Microsoft 365 for Excel, Word and PowerPoint, Microsoft Outlook and Teams for messaging and meetings.

    + Work with patient lists, gap lists, sourced health data and medical records in your daily work.

    + Leverage all quality-related resources to ensure the accuracy and completeness of work-measure/project instructions, NCQA/HEDIS® specifications, coding documents, and quick reference guides.

    + Prioritize daily work to meet various quality reporting deadlines and requirements.

    + Communicate quality performance, barriers, and improvement strategies both internally and with customers.

    + Follow all established policies and procedures for various QI workflows to ensure overall success.

    + Collaborate with customers and co-workers to accomplish daily work.

    + Participate in all departmental webinars/trainings/support calls throughout the year.

    + Communicate professionally and develop positive relationships with co-workers, customers, providers, and providers’ support staff.

    + Medical record distribution/requests/smart log.

    + Provides communication via faxing, telephone, and computer.

    + May be requested to join the team at other offices or educate staff in other departments.

    + Ability to support clinical and medical staff as appropriate.

    + Continuously seek opportunities to improve processes and support patient and staff satisfaction.

    + Serve as a positive, professional representative of our hospital and community.

    • What You Bring

    + High School diploma or GED and previous customer service experience required.

    + Associate Degree in related field, LPN or technology preferred.

    + Minimum 1-3 years of experience in healthcare setting; time spent working/charting/data abstraction via EMR system/s, knowledge of medical terminology, quality measures, medical billing/coding is a must.

    + Tech-savvy in managing the technical side of this position-working with health data, working in Excel and PowerPoint, navigating multiple systems and applications.

    + Highly skilled in verbal and written communications.

    + Strong attention to detail, organized and ability to meet hard deadlines.

    + Ability to collaborate w/ others and work effectively with management, co-workers, and customers.

    + Comfort working in a fast-paced, collaborative environment.

    • Why Saratoga Hospital

    + A caring, community-focused culture rooted in teamwork and trust

    + Supportive leadership that invests in your development and well-being

    + Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. (https://www.albanymed.org/wp-content/uploads/sites/2/2025/01/2025-Benefits-Guide\_-Web-compressed-copy.pdf)

    + Opportunities to grow within the Albany Med Health System

    + Located in beautiful Saratoga Springs (https://www.discoversaratoga.org/) , known for its vibrant community, outdoor recreation, and cultural attractions

    • Our Commitment

     

    We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you.

     

    • How to Apply

     

    Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.