• Sr. Customer Service Representative - (Onsite)

    Shuvel Digital (San Antonio, TX)


    Greetings!

     

    Our client Navy Federal Credit Union is the world's largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees.

     

    Our client is seeking an Sr. Customer Service Representative-15826-Onsite in San Antonio, TX. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.

     

    Please review the below information for clarity on the position description.

    Description:

    OMBP Home Office : 300 Convent Street office in San Antonio, Texas

    Description

    The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.

     

    These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.

     

    Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.

     

    The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.

     

    The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.

    Required Skills:

    + Strong critical-thinking and problem solving skills

    + Ability to multi-task

    + Adaptable to change through regular feedback

    + Self-motivated, people oriented team player

    + Capacity to tactfully handle customer concerns

    + Excellent verbal, written, and active listening skills

    + Careful attention to detail and time management

    + Proficiency in basic computer skills and ability to navigate multiple software systems

    + Minimum of one year Customer Service experience

    Desired Skills:

    + 1-3 years' experience working in a Contact Center environment

    + Banking Experience

    + Proficient in Microsoft Word, Excel and Outlook

    * Schedule: 7:45AM – 5:00 PM. CST