-
Senior User Researcher
- Entrust Corporation (Shakopee, MN)
-
### Job Duties
The position will require performance of the following job duties: Design and validate survey and interview-based approaches to measuring quality of user experience (UX) for AI-powered digital identity technology solutions. Conduct applied UX research (UXR) to understand our U.S.-based customer groups and guide company-level strategic decision-making for the development and enhancement of end-user experience. Design, organize, and conduct primary research, exploring the behaviors and motivations of customers through various qualitative methods. Work directly with product teams to ensure UXR learning is integrated into the product development process and our research roadmap delivers insight in time for key milestones. Partner with growth and sales-related initiatives to develop an approach to passive learning during the sales process, and develop relationships with customers to increase access to insight touchpoints. Create easy to consume content that develops customer empathy across the company and influences decisions that impact company direction. Act as key contributor in growing the maturity of our User Research practice. Improve the quality of our work through attention to detail, strategic thinking, problem-solving, impeccable craft, and by actively developing the work of other user researchers and continuing to build out our research processes and the user research depository. This is a fully remote position - may work from any location within the United States.
### Minimum Education Required
Requires Master's degree (or foreign equivalent) in Market Research, International Studies, Business, or related field of study.
### Minimum Experience Required
Plus 36 months of experience as a Design Researcher, User Researcher, or other occupation involving research for customer engagement and/or experience. Requires demonstrated experience in: Designing and carrying out user surveys and interviews for technology solutions. Working with product development teams to implement findings of UXR into technology solutions. Heuristic evaluation of end-user experience for technology solutions. Moderated and unmoderated usability testing. Customer insights software, including Dovetail. UX research for digital identity solutions, including Onfido Studio and Motion. Development of research taxonomies, and guidelines for conducting end-user research.
### Shift
First (Day)
### Number of Openings
1
### Compensation
$180,217.00 - $190,217.00 / Annually
### Postal Code
55379
### Place of Work
Remote
### Requisition ID
1611
### Job Type
Full Time
### Job Benefits
Standard corporate benefits.
### Application Instructions
Applicants are directed to apply online at http://entrust.com.
-