• IT Help Desk Technician

    Spectrum Comm Inc (Bethesda, MD)


    Position Overview

    The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. This role delivers Tier 1–2 troubleshooting for hardware, software, and network issues while maintaining a high standard of customer service. The position supports daily IT operations, ensures compliance with applicable security guidelines, and coordinates with higher-tier support teams for complex issues.

    Key Responsibilities

    + Respond to service requests, incidents, and inquiries in person, by phone, or via a ticketing system.

    + Troubleshoot and resolve issues involving desktops, laptops, printers, and other approved devices.

    + Perform hardware and software installations, upgrades, and configuration changes.

    + Assist with workstation imaging, deployment, and user data migration.

    + Ensure all end-user devices are maintained in compliance with established security baselines and configuration standards.

    + Escalate complex or unresolved issues to higher-level technical support teams as needed.

    + Maintain accurate documentation of support activities, resolutions, and asset inventory updates.

    + Provide guidance to users on the proper operation of systems and software.

    Requirements

    Required Qualifications

    + Associate’s degree in Information Technology or related field; equivalent experience considered.

    + 1–3 years of experience providing IT support in a help desk or desktop support environment.

    + Working knowledge of Microsoft Windows operating systems, Office 365 applications, and basic networking principles.

    + Familiarity with IT ticketing systems and troubleshooting methodologies.

    Certifications

    + CompTIA Security+, Network+, or equivalent certification preferred.

    + Additional vendor-specific certifications in Microsoft or ITIL best practices are a plus.

    Security Requirements

    + Must be eligible to obtain and maintain a U.S. Government security clearance at the Secret level.

    + Must complete mandatory cybersecurity and privacy training prior to accessing systems.

     

    Benefits

     

    + Health Care Plan (Medical, Dental & Vision)

    + Retirement Plan (401k, IRA)

    + Life Insurance (Basic, Voluntary & AD&D)

    + Paid Time Off (Vacation, Sick & Public Holidays)

    + Family Leave (Maternity, Paternity)

    + Short Term & Long Term Disability

    + Training & Development

    + Wellness Resources

    + Stock Option Plan