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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

**HOURS** : Full Time (36 hours/week) Day Shift. Work hours are flexible starting around 3:00 am until 10:00 am. Shift lengths may vary with some days longer or shorter depending on operational needs. This role also includes participation with a weekend rotation and requires availability for on-call services. On call hours are Monday-Friday between 8:00 am and 2:30 pm and Saturdays 8:00 am-12:00 pm

Summary:

+ Position Summary: This position is responsible for facilitating the direction, coordination, and prioritization of patient flow and customer support at contracted Extended Care Facilities ECF’s and other non-LGH facilities. Completes all functions related to registration, billing and validation of insurance information. Performs phlebotomy and EKG Holters upon request during daily rounds at client locations and responds to on-call needs.

+ Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:

+ Using established standards and processes, facilitates the direction, coordination, and prioritization of patient flow and customer support at contracted Extended Care Facilities ECF’s or other non-LGH facilities; coordinates a collaborative patient service work environment by fostering a spirit of interdisciplinary cooperativeness between nursing, physicians, and ancillary support.

+ Performs phlebotomy during daily rounds at client locations and responds to on-call needs.

+ Anticipates customer needs by providing appropriate education instruction based on customer encounter.

+ Participates in performance improvement activities related to patient care, customer satisfaction and registration requirements.

+ Contributes to clinical environment by identifying immediate issues and concerns that must be addressed by the clinical team to meet patient care requirements.

+ Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, families and friends. Functions as a patient advocate by establishing personal rapport with patient, family, and other persons to determine care requirements.

+ Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution.

+ Contributes to the team effort by accomplishing responsibilities related to job duties.

+ Open customer account by recording account information with a minimum of 95% accuracy.

+ Maintain customer records by updating account information with current benefits authorization.

+ Maintain financial accounts by processing customer adjustments when applicable. Documents service by completing forms, reports, logs, and records. Collect patient payments per departmental guidelines.

+ Maintains data entry requirements by following data station program techniques and procedures.

+ The following duties are considered secondary to the primary duties listed above:

+ Identifies personal learning needs and seeks out available resources and opportunities.

+ Exhibits knowledge of hospital entity communication systems and provides assistance to others.

+ Maintains staff credentialing requirements by keeping abreast of advances in area of specialty by attending education workshops, reviewing professional publications and establishing personal networks.

+ Participates in the on-call responsibilities for this position as required.

+ Other duties as assigned.

Responsibilities:

Minimum Required Qualifications:

+ High School diploma or equivalent is required.

+ Valid driver’s license as regional travel is required.

+ Cellular telephone.

+ Reliable motor vehicle due to regional travel required .

+ Two 2 years using professional skills of interpersonal relationships.

+ Two 2 years of computer experience.

Preferred Qualifications:

+ Three 3 years in a customer service role using strong professional communication skills; excellent written and verbal communication skills.

+ Phlebotomy experience.

+ Licensure as a Phlebotomy Technician, PBT ASCP .

+ Two 2 years of medical terminology experience.

+ Two 2 years of experience with business telephone communications.

+ Two 2 years of clinical experience.

+ Associate’s degree is preferred.

+ ATTENTION CONCENTRATION - The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:

+ The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

+ NEW LEARNING AND MEMORY - The following level of ability is essential for the jobholder to learn and retain material:

+ The position requires that an individual be able to learn new tasks quickly and effectively. change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.

+ PROBLEM SOLVING, REASONING AND CREATIVE THINKING - The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought:

+ The position requires the ability to evaluate existing options to resolve a presenting problem independently. The resolutions or options are clearly defined, limited in number and are altered infrequently. Selection of the most appropriate solution is based on well-established and defined guidelines.

+ The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:

+ Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

+ Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

+ Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

+ Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

+ Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 281689