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At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

The Customer Service / Dispatcher role is an integral part of our operations — our operational efficiency starts here. Your mission: route the right technician, to the right call, at the right time.

Customer Service / Dispatcher Benefits | WHAT WE OFFER

+ Paid Time Off

+ Company Gatherings

+ Recognition & Rewards

+ Positive Team Atmosphere

Customer Service / Dispatcher Responsibilities | WHAT YOU'LL BE DOING

+ Effectively manage incoming calls

+ Identify and assess customers’ needs to achieve satisfaction

+ Build sustainable relationships of trust through open and interactive communication

+ Provide accurate, valid, and complete information by using the right methods/tools

+ Meet personal/team sales targets and call handling quotas

+ Schedule & communicate with technicians to meet customer requirements

+ Assign work orders based on priority to the available workforce

+ Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

+ Keep records of customer interactions, process customer accounts, and file documents

+ Follow communication procedures, guidelines, and policies

+ Go the extra mile to engage customers

Customer Service / Dispatcher Qualifications | WHAT YOU BRING

+ Proficiency with ServiceTitan software (required)

+ Previous experience in the home services industry (required)

+ Strong phone contact handling skills and active listening

+ Customer orientation and ability to adapt/respond to different types of customers

+ Excellent communication skills (English/Spanish Bilingualism preferred)

+ Ability to multi-task, prioritize, and manage time effectively

*Each location is independently owned and operated

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