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Director, Outreach Training Institute

Summary:

The Director of Outreach Training Institute will provide leadership and oversight of Outreach Training Institute.

Director, Outreach Training Institute

Major Responsibilities:

Program Development

•Manage continued growth of OTI’s CASAC certificate program operations and other associated products and services (i.e., test prep, professional development training) in all OTI locations and virtually.

•Oversee Outreach University, including the development and delivery of training for Outreach staff, in consultation with senior staff and executives, to ensure the meeting of organizational goals, and the promotion of staff development and retention.

•Consult with organizations about their staff development needs and design and arrange appropriate training.

•Regularly conduct training in Outreach University, the OTI CASAC Program, in contracts with external customer agencies, and those required by grant funding the agency receives.

•Seek opportunities to expand the reach of the Training Institute through the development of new training products and services.

•Improve the quality and comprehensiveness of the CASAC certificate program, professional development training and Outreach University through the incorporation of training on evidence-based treatment interventions into the curriculum and innovative teaching approaches.

•Regularly review and make curriculum changes/additions to ensure the highest quality training and suitability for various training modalities, i.e., in-person and virtual training.

•Seek to develop new lines of business for OTI that serve a need in the field and are financially self-sustaining.

•Develop programming to improve overall program retention, internship and job placement.

•Improve the effectiveness of the Career Services Component of the CASAC diploma program (i.e., increase job placement specifically for low income and ACCES-VR cohorts, improve CASAC T certification rates, increase % of graduates who take and pass the CASAC exam).

Administration & Management

•Ensure compliance with all OASAS and other applicable regulations related to training products and services.

•Supervise administrative and teaching staff.

•Administer and direct processes for current grants while assisting with new grant and funding acquisition.

•Ongoing monitoring and evaluation of training deliveries and trainers.

•Oversight of systems from the admission of a student through program completion and beyond.

Personnel & Budget

•Oversee all budgetary matters of the training institute including costs related to staff, consultants, marketing, supplies, etc.

•Effectively manage staff to ensure daily operations as well as compliance with agency fiscal and administrative procedures.

•Expand the number of qualified trainers and training deliveries.

•Assist Administrative Manager, when necessary, in addressing problems with students.

External Relations & Marketing

•Develop and monitor relationships with wholesale referral services and utilize these to effectively market the program.

•Monitor product demand and problem solve admission issues.

•Participate in internal and external training, conferences and committees that have a bearing on OTI’s products.

•Prepare and present training materials at conferences and events as directed by Executive Management.

Universal Responsibilities

•Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.

•Interpersonal Skills - Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.

•Oral Communication - Speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.

•Written Communication - Edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.

•Planning/Organizing - Prioritizes and plans work activities and uses time efficiently.

•Quality Control - Demonstrates accuracy and thoroughness and monitors own work to ensure quality.

•Adaptability - Adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays, or unexpected events.

•Attitude - Maintain a positive work atmosphere by behaving and communicating in a manner that builds rapport with students, customers, co-workers, and supervisors, while achieving performance expectations.

•Dependability - Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

•Safety and Security - Observes safety and security procedures and uses office equipment and materials properly.

•Policy and Procedures - Is aware of and consistently complies with agency policies and procedures as defined in the Employee Handbook and Policy and Procedure Manual.

•Commitment to Agency Mission and Values - Employee behaves in a manner that is consistent and respectful of the agency’s mission and values.

Based At: While the individual’s main office will be based in OTI in Richmond Hill at 117-11 Myrtle Avenue, Queens, NY, it will necessitate visits to other Outreach locations, external customer agencies; remote work from home is permitted when appropriate.

Reports to: VP, Training, OTI

Supervises: Administrative Manager, Senior Trainer, Career Development Supervisor, and training consultants.

Required Knowledge & Skills:

•Excellent manager and leader with proven track record of program oversight, staff supervision, marketing, grant management and evaluation.

•Understanding of OASAS programs and specifically qualifications associated with becoming a CASAC desirable but not required.

•Self driven, results oriented with a positive outlook and a clear focus on high quality work.

•Skilled Communicator

•Flexible in terms of travel and work hours. Will have to commute to Outreach facilities with occasional travel to Albany and/or other locations for meetings/conferences/trainings.

Qualifications:

•Master’s degree in psychology, social work or related field, CASAC a plus.

•Strong clinical background in the treatment of substance use disorders and mental health, with knowledge of and experience in implementation of evidenced-based practices a plus.

•Substantial and formal experience as an adult educator, either in an academic or organizational setting.

•At least two years of management experience

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must have ability to travel among assigned sites as needed. There may be long periods of standing, sitting, and computer usage.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Outreach is an equal opportunity employer. The agency does not discriminate on the basis of race, color, gender, socio-economic status, marital status, national or ethnic origin, age, religion or creed, disability, or political or sexual orientation. Diversity is celebrated as a strength at Outreach.