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EOC Student Support Advisor - Three (3) Positions

POSITION DETAILS

The Brooklyn Educational Opportunity Center (BEOC), administered by SUNY and operated by NYC College of Technology (City Tech), provides tuition-free academic and workforce development programs to eligible New York State residents. The BEOC invites applications for three available openings for an EOC Student Support Advisor. The EOC Student Support Advisor plays a key role in supporting student engagement, retention, and holistic development for a diverse adult learner population.

BEOC offers academic programs such as **High School Equivalency (GED** ), **English for Speakers of Other Languages (ESOL)** , and **College Prep** , along with career training programs in **Medical Assisting, Medical Billing, Patient Care Technician (PCT), Phlebotomy, Pharmacy Technician, OSHA, Security Guard, Hospitality Operations, and Office Administration Professional (OAP)** .

Reporting to the Director of Enrollment and Student Services, the EOC Student Support Advisor’s key responsibilities include, but will not be limited to:

+ Coordinate a caseload of up to 300 students, providing individualized support focused on engagement, retention, and completion

+ Conduct proactive outreach to at-risk, probationary, or re-engaged students, and develop follow-up plans for continued support

+ Facilitate group workshops and engagement sessions on personal development topics including time management, test anxiety, motivation, and stress reduction

+ Track all student interactions and maintain accurate documentation, case notes, and progress reports in support of institutional reporting

+ Coordinate BEOC’s Peer Mentoring Program, including mentor recruitment, training, supervision, and program assessment

+ Refer students to internal services (Academic Affairs, CCI, Career Services) and external community resources (e.g., housing, wellness, childcare, or mental health supports)Support alumni engagement initiatives, including recognition ceremonies and graduate follow-up outreach

+ Assist students in identifying educational goals, personal strengths, and available resources to help navigate program expectations

+ Monitor student performance and participation to support early intervention strategies

+ Establish and maintain accurate student records, files, and databases; assist with preparation of data reports and activity summaries

+ Participate in professional development activities, staff meetings, and institutional events

+ Perform other duties as assigned, including support for special student populations or BEOC initiatives

QUALIFICATIONS

MINIMUM QUALIFICATIONS

Bachelor's degree required.

PREFERRED QUALIFICATIONS

+ Bachelor’s degree in Social Work, Counseling, Psychology, Higher Education or related field; master’s degree is preferred

+ At least 1–2 years of experience in student advisement, case management, or support services within an educational or community-based setting

+ Experience working with adult learners or in educational opportunity programs

+ Familiarity with peer mentoring programs, holistic student support models, and best practices in retention and engagement

+ Excellent communication, organization, and interpersonal skills; ability to manage large caseloads with empathy and professionalism

+ Proficiency in a second language, particularly Spanish, is highly desirable

CUNY TITLE OVERVIEW

Provides academic advisement and planning services to a diverse student population within an Educational Opportunity Center (EOC).

- Assists students with clarifying values and goals, discussing educational options, requirements, policies and procedures; offers academic and personal support

- Provides effective and timely referrals to other support services

- Monitors and evaluates student progress

- Establishes and maintains student files, databases and records; prepares activity reports and analyses

- May specialize in providing advice on specific programs or to specific student groups

- Performs related duties as assigned.

CUNY TITLE

EOC Assistant to HEO

FLSA

Exempt

COMPENSATION AND BENEFITS

$64,072 - $72,401. Salary commensurate with education and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates should provide a resume and cover letter.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates should provide a resume and cover letter.

CLOSING DATE

Open until filled, with review of resumes to begin on or after August 25, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30782

Location

NYC College of Technology