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Full-Time Care Management Specialist

Reports to: Manager, Care Management Services

Queens/Manhattan, New York

United States

Responsibilities :

+ Identify the targeted risk population per PCP referral, risk stratification, and patient lists

+ Handle case management assignments, review case progress in accordance to center guidelines

+ Coordinate patient care through ongoing collaboration with PCP, patient/family, community, and other members of the health care team. Foster a team approach and include patient/family as active members of the team

+ Create and update personalized health care plans for patients by assessing patient’s wellness, needs, preferences and ability to utilize the care plans

+ Communicate and establish effective working relations with care team

+ Advocate and work with patient and patients’ family to achieve treatment goals

+ Educate patients and caregivers about their health care plan and health care options

+ Conduct regular follow-ups with patient to evaluate progress, ensure continuity of care and promote optimal health outcomes

+ Summarize report relevant to care management activity

+ Maintain care management documentation in electronic health records

+ Establish linkage to external social services programs, specialist services and payer’s care management services

+ Participate in clinical service team meeting/activities

+ Update knowledge base relevant to service population

+ Perform other duties as assigned

Minimum Qualifications :

+ Bachelor’s degree (health care related preferred)

+ Bilingual in English and Chinese (Mandarin and Cantonese) required

+ Capacity for working on weekends required

+ Experience in health care setting preferred

+ Motivated individual able to work in a team and be self-directed

+ Strong interpersonal and communication (written and verbal) skills

+ Basic computer skills

Compensation and Benefits :

+ Salary: $40,000.00 - 46,000.00 per year

+ Medical insurance

+ Employer-paid dental, vision, disability and life insurance

+ 403(b) retirement savings plan

+ Flexible spending accounts for transit, parking, health and dependent care

+ Paid time off (28 days for the first year of employment)

+ Employee Assistance Program

+ Employee Discount Programs

+ Tuition reimbursement for eligible employees, and

+ The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program