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Essential Duties and Responsibilities

+ Responsible for the management of others and assists with training efforts to mortgage sales team

+ Oversees origination activities of Mortgage Consultants, ensuring complete, accurate, and compliant mortgage applications

+ Ensures appropriate sales coverage support and execution to manage and optimize mortgage origination volume

+ Performs human resource management activities, including identifying performance problems and approving recommendations for remedial action; evaluating performance; interviewing and selecting staff. Keeps management apprised of personnel.

+ Interprets, applies, documents, and recommends changes to organizational policies and procedures.

+ Solicits feedback on team performance, addresses areas of opportunity with staff, and follows up with advisors/clients as needed; identifies trends and implements corrective action as necessary.

+ On point as first line for escalations, complaints, and providing guidance as it relates to mortgage originations.

+ Assists Mortgage Consultants with pricing and credit exception approvals as needed

+ Provides guidance to complex problems and needs.

+ Promotes strategic direction and develops tactical plans and completes complex assignments with substantial latitude

+ Develop and maintain strong relationships across all levels of the organization

+ Builds and maintains strong relationships with Financial Advisors (FAs), providing support and resolving complex client escalations

+ Conducts regular team meetings to review pipelines, identity opportunities, and align on strategic goals

+ Maintains a reputation for operational excellence and execution, earning the trust of FAs and clients

+ Monitors progress of strategic initiatives and leads special projects as needed

+ Fosters cross-functional collaboration and maintains strong relationships across all levels of the organization

+ Provides leadership, guidance, and training to team members, fostering a culture of continuous improvement

+ Identifies process and procedure improvement opportunities and implements best practices to enhance efficiency and compliance

+ Ensures adherence to all regulatory requirements and internal policies

+ Performs other duties and responsibilities as assigned

Knowledge, Skills, and Abilities

Knowledge of

+ Mortgage lending products, processes, and regulatory requirements (e.g. RESPA, TILA, TRID, HMDA)

+ Private Client Banking (PCB) services and high net worth client needs

+ Financial advisory practices and the integration of mortgage solutions into broader wealth management strategies

+ Sales management principles, including pipeline development, forecasting, and performance metrics

+ Expert knowledge of mortgage products

+ Risk management and compliance frameworks within financial services

+ Organizational policies, procedures, and systems related to mortgage operations

+ Competitor offerings and market trends in mortgage and real estate finance

+ Established organizational policies, strategies, and procedures for PCB product offering

Skill in

+ Leading, coaching, and developing high performing sales teams to achieve objectives/goals

+ Building and maintaining strong relationships with internal stakeholders, including FAs and senior leadership

+ Using appropriate interpersonal skills to communicate effectively, both orally and in writing, with all organizational levels

+ Communicating effectively across all levels of the organization, both verbally and in writing

+ Managing multiple priorities and projects in a fast paced, deadline driven environment

+ Providing a high level of client service in the spirit of Raymond James’ Service 1st commitment.

+ Resolving complex client and operational issues with professionalism and efficiency

+ Using loan origination platforms and productivity tools

+ Conducting effective team meetings, training sessions and performance reviews

+ Maintaining poise, presence, and professionalism with advisors and their affluent clients in the most difficult circumstances.

+ Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to

+ Support mortgage sales growth while ensuring operational excellence and regulatory compliance

+ Leading others to achieve objectives/goals

+ Effectively address concerns or challenging questions when they arise

+ Facilitate meetings ensuring that all viewpoints, ideas, and problems are addressed

+ Demonstrating leadership, initiative, and comfort working in a fast-paced environment

+ Gathering and compiling information and data

+ Maintaining poise, presence, and professionalism with advisors and their affluent clients in the most difficult circumstanc

+ Influence and inspire team members to achieve individual and collective performance targets

+ Navigate and adapt to a dynamic regulatory and competitive landscape

+ Collaborate cross functionally to enhance the client experience and streamline operations

+ Clearly communicate regarding decisions, changes, and other relevant information

+ Establish and maintain effective relationships at all organizational levels.

+ Solve problems creatively and independently while maintaining professionalism and integrity

Education/Previous Experience

+ Bachelor’s Degree in Finance, Accounting or Business Administration with a minimum of ten (10) years of experience in mortgage lending with a minimum of five (5) years of demonstrated business development experience and management experience

+ OR ~

+ Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications: ***SIE not required***

+ Series 7 securities license preferred

+ Completion of formal credit training preferred

+ NMLS required

Travel Required:

+ **Yes** , 10 % of the Time