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Citibank, N.A. seeks a KYC Operations Lead Analyst for its New York, NY location (100% remote work permitted).

Duties: Guide workstreams and policy projects across two Citi product groups, Cards and Retail Bank, to close execution gaps related to AML KYC (Know Your Client) policies. Track all identified issues and work with Business Risk, Compliance, Operations, and Technology to actively identify new KYC policy gaps for both the Cards and Retail Bank business. Managed and successfully executed MRAs ensuring the bank is in compliance with the government banking regulations. In depth understanding of the CIP program and application of the knowledge to help drive policy discussions to identify and remediated any gaps. Have a solid understanding of the AML screening process across all lines of Business such as Retail, Wealth and Credit Cards. Understand Controls and monitoring process and have the ability to holistically evaluate and lead conversation with different partners across the bank. Understanding of technical data migration process ensuring data integrity and reliability exists across all acquisition systems and the various AML systems. Understand all inherent AML compliance risks and help mitigate them across Retail, Cards and Wealth SMEs. Organize the management of exception reporting and remediation of policy exceptions for U.S. Card and Retail Bank businesses. Create documentation to support the KYC Simplification Program, including updating the Integrated Project Plan and ensuring program updates are reported to leadership teams. Create project charters and RACI matrix to help the program evolve from project initiation to the planning phase. Facilitate initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools. Facilitate both gap and root-cause analysis (RCA) exercises between Legal, Compliance, Operations, Technology, Risk, and the Line of Business, and create action plans to push to resolution and ensure policy adherence. Develop a detailed project schedule and work plan for AML KYC policy projects and corrective actions. Coordinate execution of KYC policy related Corrective Action Plans (CAP) which includes managing CAP milestones and execution timelines. Coordinate the TP RAP (3rd-party risk assessment process) process, contracts with vendors, financial approvals, and all new SOW and renewals. Collaborate with Audit and Controls team to provide SME support and evidence as required. Act as a Subject Matter Expert (SME) for AML KYC policies and the requirements that come out of those policies and work with cross-functional stakeholders in developing sustainable solutions to meet policy requirements and mitigate risk. Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. Organize and lead governance meetings to manage FinCEN CDD rule execution for U.S. Card and Retail Bank businesses. Provide updates to all levels of senior management on issues and remediation plans related to the CIP program. Utilize industry best practices, techniques, and standards throughout the entire project execution. Monitor the policy implementation assessment for all KYC policies, and measure project performance to identify areas for improvement. 100% remote work permitted.

Requirements: Bachelor’s degree, or foreign equivalent, in Industrial Engineering, Systems Engineering, or a related field, and eight (8) years of experience in the job offered or in a related occupation. Eight (8) years of experience must include: Creating business Requirements Specification Documents (RSDs) for system Change Requests (CRs) and Cross Program Improvements (CPIs); Assisting with budgeting, forecasting, project plan development, management, and monitoring; Creating use case diagrams aligned with UML methodology and developing business process flow diagrams using Bizagi or MS Visio; Reviewing existing business process models and flows of data to create logical and innovative solutions to encapsulate complex business processes and system modifications; Ensuring all artifacts comply corporate SDLC policies and maintaining Requirement Traceability Matrix (RTM) and version control best practices; and Articulating observations, findings, risks, and constraints and communicating mitigation strategies to Project Management Officer, the client, and other various stakeholders. 40 hrs./wk. Applicants submit resumes at https://jobs.citi.com/ . Please reference Job ID # 25890727. EO Employer.

Wage Range: $140,000.00 to $160,400.00

Job Family Group: Operations - Services

Job Family: Business KYC

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Job Family:

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Time Type:

Full time

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Primary Location:

388 GREENWICH STREET - TOWER

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Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Sept 30, 2025

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.