• Manager, Data Centre Operations

    NTT America, Inc. (Harrisburg, PA)


    Make an impact with NTT DATA

     

    Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

    Your day at NTT DATA

    The Manager, Data Centre Operations is a management role, responsible for coordinating and supervising the day-to-day operations of the data center operations for key customers. Ensuring all technology elements in rack from procurement, break-fix and installations are all taken care of.

     

    This management role collaborates with cross-functional teams to drive projects, manage resources, and implement strategies for optimizing performance and maintaining uptime in the client's data center environment.

    Key Responsibilities:

    + Manages a multi-disciplinary team to ensure business continuity of critical business center infrastructure.

    + Manages all in-rack responsibilities including, IMAC-D's, Break-Fixes and logistics support.

    + Builds and supports vendor managed relationships for all delivery use cases.

    + Manages the implementation of continuous improvement initiatives to accomplish design intent, meet competitive landscape, and reduce cost.

    + Researches new products, systems, and materials.

    + Be an advisor to the Senior team to ensure deliverables meet company strategic goals.

    + Ensures quality assurance checks of deliverables are conducted.

    + Works with external suppliers as required aligning their activity with the organizations strategic goals for developing and operating cost effective, highly efficient, and reliable Data Centers.

    + Guides on troubleshooting advice including supporting Root Cause Analysis (RCA) and Corrective Action (CA) for problems affecting efficient and resilient site operations.

    Knowledge and Attributes:

    + Advanced knowledge and experience in field service dispatch.

    + Advanced knowledge of at least one engineering domain ideally within a data center or similar environment.

    + Advanced knowledge of various mission critical topologies.

    + Advanced ability to lead and manage a team providing support across the data center.

    + Must be detail oriented with excellent written and verbal communication skills.

    + Ability to work effectively in a team environment both virtual and in person.

    + Ability to interact with individuals and groups both internally and externally.

    + Advanced problem-solving skills coupled with excellent organizational and time management skills.

    + Organized and able to set priorities and meet deadlines and budgets.

    Academic Qualifications and Certifications:

    + Bachelor’s degree in relevant engineering discipline.

    + Professional Engineering license achievement preferred.

    Required experience:

    + Advanced experience managing multi discipline engineering teams within a business-critical environment

    Workplace type** **:

    On-site Working

    About NTT DATA

    NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer

    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.