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Description We are looking for a skilled AI Program Manager to lead the strategic development, adoption, and implementation of artificial intelligence technologies within the City of Cleveland, Ohio. In this contract-to-permanent position, you will play a pivotal role in driving the responsible use of AI tools, including Microsoft Copilot, to enhance public services, streamline operations, and enable data-driven decision-making. This role involves close collaboration with city leadership, technical teams, and community stakeholders to ensure the ethical and effective integration of AI solutions.

Responsibilities:

• Develop and execute a comprehensive strategy for the citywide adoption of AI technologies, including governance frameworks and operational policies.

• Lead the rollout and implementation of Microsoft Copilot and other AI platforms across various city departments.

• Establish responsible AI guidelines to ensure compliance with ethical standards, legal requirements, and data privacy regulations.

• Conduct readiness assessments to evaluate systems, departmental capabilities, and workforce preparedness for AI integration.

• Create and maintain a citywide AI roadmap to track progress, milestones, and adoption rates.

• Design and deliver training programs to enhance AI literacy and equip employees with the skills to utilize AI tools effectively.

• Collaborate with cross-functional teams, including legal, cybersecurity, and public policy experts, to ensure AI solutions meet compliance and security standards.

• Drive organizational change management initiatives to encourage widespread adoption of AI-driven processes.

• Act as the primary liaison between technical teams, executive leadership, and the public, addressing concerns and communicating the value of AI initiatives.

• Engage with community stakeholders to build trust and awareness around the benefits of AI technologies. Requirements • Minimum of three years of experience managing enterprise-level AI or digital transformation programs.

• Strong expertise in AI governance, ethics, and responsible AI frameworks.

• Demonstrated proficiency in change management and stakeholder engagement, including influencing executive leadership.

• Hands-on experience with AI platforms such as Microsoft Copilot, Azure AI, or similar technologies.

• Familiarity with data privacy regulations, cybersecurity standards, and public sector compliance requirements.

• Exceptional project management skills, with certifications such as PMP or Agile methodology preferred.

• Degree in Information Systems, Data Science, AI/ML, Public Administration, or a related field.

• Experience in municipal or government IT environments is highly desirable. Technology Doesn't Change the World, People Do.®

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