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Now Hiring: HYBRID Customer Service Representative - Irving, TX!

Adecco Healthcare & Life Sciences is seeking a **Customer Service Representative** to join our client’s dynamic healthcare team. This role is key to ensuring smooth communication between patients, healthcare providers, and internal teams. You will handle both inbound and outbound calls, coordinate prescription shipments, and maintain accurate patient records—delivering exceptional service while upholding regulatory compliance.

**Pay Rate:** The anticipated wage for this position is between $ 17 and $19/hr. Hourly wage depends upon experience, education, geographic location and other factors

**Schedule:** Monday–Friday, with shifts between 8:00 AM–7:00 PM CST.

Typical start times range from 9:00 AM–10:30 AM (final schedule assigned upon hire).

**Location:** Irving, TX

Responsibilities

Patient Communication & Support

• Answer incoming calls promptly and professionally, providing accurate information and assistance to patients, providers, and internal stakeholders.

• Initiate outbound calls to gather information and coordinate prescriptions.

Prescription Coordination

• Schedule initial and refill medication shipments accurately and efficiently.

• Resolve delivery-related issues and ensure timely follow-up.

Record Management

• Maintain accurate and complete patient records in compliance with company policies.

• Update patient profiles and documentation as needed.

Compliance & Confidentiality

• Adhere to HIPAA and all applicable federal and state regulations.

• Maintain strict confidentiality of patient information.

Collaboration & Initiative

• Work closely with team members, leadership, pharmacists, and third-party hubs to resolve escalations and enhance patient experience.

• Support cross-functional activities, including prescriber calls and shipment-related inquiries.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.

• Previous experience in healthcare or a call center strongly preferred.

• Excellent communication, interpersonal, and problem-solving skills.

• Strong organizational skills and attention to detail.

• Proficiency with computer systems and scheduling software.

• Ability to thrive in a fast-paced, team-oriented environment.

Apply Today!

**Pay Details:** $17.00 to $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.