• Commercial Service Office Coordinator

    EMCOR Group (Raleigh, NC)


    Description

    Key Responsibilities:

    + Assist the Office Manager and dispatch with scheduling service appointments and dispatching technicians.

    + Answer and route incoming calls; respond to customer inquiries with professionalism.

    + Maintain and update customer records, service logs, and job files.

    + Prepare and process work orders and purchase orders.

    + Track inventory and order office supplies as needed.

    + Coordinate with technicians to ensure timely job completion and documentation.

    + Support payroll and timekeeping processes by collecting and verifying technician hours.

    + Help manage vendor relationships and service contracts.

    + Perform general office duties such as filing, scanning, and data entry.

    + Assist with customer follow-ups.

    Qualifications:

    + High school diploma or equivalent; associate degree preferred.

    + 1–2 years of administrative experience, preferably in the HVAC or construction industry.

    + Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with HVAC software is a plus.

    + Strong communication and organizational skills.

    + Ability to prioritize tasks and work independently.

    + Customer service mindset with a positive, team-oriented attitude.

    Physical Requirements:

    + Ability to sit for extended periods and use a computer.

    + Occasionally lift office supplies or documents up to 10 lbs.

    **We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal opportunity Employer/Veterans/Disabled** .

     

    Notice to prospective employees:** **There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.

     

    EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

     

    \#newcomb

     

    \#LI-Onsite

    \#LI-EL1

    Equal Opportunity Employer

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.