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$110000 - $160000 / year

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION

Vertafore has an immediate need for a Sr. Manager, Professional Services to lead our customer implementation and managed services practice. This position requires a business leader with proven management expertise, strong communication, facilitation and mediation skills with an extensive background in the customer-facing software implementation space.

The Sr. Manager, Professional Services is accountable for achieving/exceeding key financial and delivery metrics including bookings, revenue, margin and customer satisfaction for their practice area.

Core Requirements and Responsibilities:

In support of our products and our clients, the Professional Services Manager will:

+ Ensures projects are delivered on time and on budget

+ Ensures a high degree of customer satisfaction through world-class delivery practices.

+ Partners with the sales organization to ensure accurate proposal estimation and costing

+ Drives recruitment and pro-active people management strategies to ensure the retention and growth of key resources

+ Engages with clients through the sales process

+ Work collaboratively with other internal teams: Customer Support, Product Management, Development & Sales

+ Drive appropriate organizational change and team mentoring as required to ensure the successful market penetration of Vertafore products

+ Reviews the sales pipeline to ensure the organization has capacity to implement the forecasted projects

Knowledge, Skills, and Abilities:

+ Insurance industry software conversion experience highly desirable

+ Bachelor's degree or equivalent experience

+ Proven experience to manage multiple projects and to establish priorities.

+ Occasional weekend and/or after-hours availability for client support and conversion assistance.

+ Prior client relationship management experience.

Qualifications:

+ BS in a business discipline

+ 7+ years of management experience

+ 7+ years of function or professional experience is required

+ Extensive experience in the software industry

+ Experience with API integrations

+ Managed multiple high volume and strategic programs, customer engagements and teams

+ Software implementation experience

+ Ability to manage complex information and rapidly structure and rationalize it

+ Strong attention to detail, well organized administratively

+ Clear, concise, comprehensive written/verbal communicator

+ Experience with Salesforce, Project Management software and Professional Services Automation tools.

Additional Requirements and Details:

+ Travel required up to 25% of the time.

+ Located and working from an office location.

+ Occasional lifting and/or moving up to 10 pounds.

+ Frequent repetitive hand and arm movements required to operate a computer.

+ Specific vision abilities required by this job include close vision (working on a computer, etc.).

+ Frequent sitting and/or standing.

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

• Win Together: We work together as one team, showing empathy and respect along the way.

• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

• Say It, Do It: We honor every one of our commitments because integrity is important to us.

• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

• We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.