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Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what _going further_ is all about.

Position Summary

The Transportation Management System (TMS) Power User serves as a pivotal resource in supporting the operational efficiency and seamless adoption of the TMS across the organization. This role bridges the gap between system functionality and user experience, providing Level 1 technical support, delivering effective user training, and maintaining robust system documentation. The TMS Power User plays an instrumental role in fostering a culture of technological fluency, system ownership, and continuous improvement within the transportation and logistics environment.

Key Responsibilities

+ Act as the primary point of contact for end-users encountering issues with the TMS at the first level of support.

+ Document, troubleshoot and resolve routine user-reported problems, escalating complex issues to higher-level IT or vendor support as appropriate.

+ Monitor the support ticketing system, ensure timely and accurate responses, and track resolution progress.

+ Log, categorize, and document all support interactions to build a comprehensive knowledge base and identify recurring issues.

+ Collaborate with IT and business process owners to implement solutions for common user challenges.

+ Develop and deliver comprehensive training programs for new employees, end-users, and stakeholders on TMS usage, best practices, and company-specific workflows.

+ Conduct classroom, virtual, and one-on-one training sessions tailored to varying user skill levels.

+ Create training materials, user guides, reference sheets, and interactive resources that support continuous learning and adoption.

+ Maintain ongoing communication with users to reinforce system proficiency and introduce new features or enhancements.

Qualifications:

+ **Technical Proficiency** : The candidate should have a strong understanding of the Transportation Management System (TMS) and be able to provide Level 1 technical support. MercuryGate / Infios preferred.

+ **Training and Onboarding Skills** : The ability to develop and deliver comprehensive training programs for new employees, end-users, and stakeholders on TMS usage, best practices, and company-specific workflows.

+ **Problem-Solving Abilities** : The candidate should be able to troubleshoot and resolve routine user-reported problems, escalating complex issues to higher-level IT or vendor support as appropriate.

+ **Communication Skills** : Strong communication skills are essential for maintaining ongoing communication with users to reinforce system proficiency and introduce new features or enhancements.

+ **Educational Background** : A minimum of an Associate’s Degree in Business or Logistics is required, with a preference for candidates with 3-5 years of transportation experience in a logistics environment.

+ **Analytical Skills** : Experience in an analytical or project-oriented role is preferred, along with intermediate skills in Microsoft Excel, Access, and Word programs.

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.