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About Sosuite & Ledger Residences

Sosuite is a modern hospitality company reinventing the short-,medium and long-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia and beyond.

Ledger Residences, located in the heart of Center City Philadelphia, is one of our newest and most dynamic properties. It features a mix of professionally designed short-term rental units, fully furnished residences with flexible lease terms, and unfurnished apartments with traditional leases. Whether residents are staying for a few nights or settling in for the long haul, Ledger combines the elevated service of a boutique hotel with the comfort and consistency of residential living. The property is fully operated and managed by Sosuite.

About the Role

We're seeking a highly skilled, resident-focused General Manager to lead operations at Ledger Residences. This live-onsite role requires a strong balance of operational expertise, hospitality mindset, and leadership ability. As the General Manager, you will be the driving force behind the property's success—overseeing all day-to-day operations, managing onsite teams, ensuring an exceptional resident and guest experience, and maintaining the financial health and operational efficiency of the community.

You are not just managing a building—you are cultivating a vibrant community and delivering a consistent, high-quality living experience.

Key Responsibilities Leadership & Team Management

+ Lead, motivate, and develop the onsite team (housekeeping, maintenance, and resident services) to consistently deliver exceptional service.

+ Recruit, onboard, train, and conduct performance reviews for team members.

+ Foster a culture of accountability, professionalism, and hospitality.

+ Oversee staffing schedules to ensure adequate coverage while optimizing labor costs.

Resident & Guest Experience

+ Serve as the escalated point of contact for all residents and guests, ensuring needs that cannot be addressed by your teams are handled promptly and professionally.

+ Resolve complex service issues and maintain high satisfaction ratings.

+ Oversee all move-in/move-out processes, ensuring units are guest-ready and meet brand standards.

+ Build strong relationships with residents, fostering a sense of community through engagement and personalized service.

Property Operations

+ Maintain an active, visible presence on the property to monitor operations, address issues, and uphold safety and cleanliness standards.

+ Conduct regular property inspections, ensuring residences, amenities, and common areas meet quality and safety standards.

+ Oversee and coordinate vendor and contractor work as needed.

+ Manage inventory of amenities, supplies, and operational equipment.

Financial & Administrative Management

+ Oversee property budgets, expense tracking, and financial performance to ensure profitability.

+ Approve and manage vendor invoices, contracts, and operational expenses.

+ Monitor occupancy, leasing performance, and revenue targets, collaborating with leasing teams to maximize results.

+ Ensure compliance with company policies, safety regulations, and local laws.

Qualifications

+ 4+ years of leadership experience in multifamily property management

+ Experience in hospitality or hotel operations preferred

+ Proven ability to manage teams, budgets, and day-to-day operations in a fast-paced environment.

+ Strong problem-solving skills with a proactive, solutions-oriented mindset.

+ Exceptional communication, organizational, and customer service skills.

+ Proficiency with property management systems (e.g., AppFolio, Guesty) and technology-driven operations.

+ Flexible availability, including evenings, weekends, and holidays.

+ Must be willing to live onsite at Ledger Residences (furnished unit provided).