• Head of Payments

    First Horizon Bank (Knoxville, TN)


    Description

    **Location:** On site in Charlotte, NC; Raleigh, NC; New Orleans, LA; Memphis, TN

    Summary:

    The Head of Payments is responsible for developing and driving the vision, strategy and execution of secure and efficient payment solutions for our clients. The ideal candidate is an innovative thinker with deep expertise in the Payments ecosystem – including traditional and emerging payment technologies. This role will sit at the intersection of client insight, market intelligence, innovation, and business strategy – and ensure First Horizon’s payments product set is driving growth, differentiation, and long-term value.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Lead development of a multi-year product strategy—including emerging payments (stablecoins, cryptocurrencies, digital assets, and blockchain)—aligned with business objectives, client needs and competitive positioning.

    • End-to-end product ownership from research/development through profitability.

    • Anticipate and adapt industry trends.

    • Evaluate and manage relationships with technology providers, processors, networks and other third-party providers.

    • Ensure all products adhere to relevant risk controls, regulations, and laws.

    • Work closely with key internal partners including finance, client experience, operations, technology, digital banking, marketing, and others to deliver seamless and secure payment experiences.

    • Define KPIs and track performance for continuous optimization, adoption, cost-efficiency and client satisfaction.

    • Lead, coach, and develop a team of talented product managers.

    EDUCATIONAL REQUIREMENTS:

    Bachelor (4-year college) degree required; MBA or advanced degree preferred

    REQUIRED SKILLS:

    • 10+ years of experience in product management with a recent emphasis in payments, fintech, or emerging technologies.

    • 5+ years in a leadership role

    • Deep understanding of the payments landscape and experience working in a highly regulated industry

    • Proven track record of launching payment products at scale

    • Strong strategic thinking, problem-solving and analytical skills

    About Us

    First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/\_\_https:/www.firsthorizon.com/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

    Benefit Highlights

    • Medical with wellness incentives, dental, and vision

    • HSA with company match

    • Maternity and parental leave

    • Tuition reimbursement

    • Mentor program

    • 401(k) with 6% match

    • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

    Follow Us

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    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.