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Job Description

Arnot Health is seeking an experienced and highly organized Medical Office Coordinator to oversee daily operations across our Corning, NY Pain Medicine and Sleep Management office. This role plays a key part in ensuring efficient office management, smooth provider scheduling, exceptional patient service, and effective communication between departments. The ideal candidate is a strong communicator, problem solver, and team leader with proven experience in a healthcare setting.

Key Responsibilities

Supervision & Staff Coordination

+ Assign and coordinate daily staff duties and prepare work schedules

+ Assist the Director of Operations with supervision, performance evaluations, and disciplinary documentation

+ Participate in hiring decisions and training of new staff

+ Identify and help resolve operational issues involving physicians, patients, and staff

Operations Management

+ Manage provider schedules, patient appointments, meetings, and special programs

+ Communicate scheduling updates to staff, providers, hospitals, and other agencies

+ Ensure proper chart preparation, information gathering, and documentation for patient visits

+ Screen incoming calls and route medical inquiries to the appropriate provider or nurse

Patient Support

+ Schedule follow-up visits, consultations, testing, and hospital admissions

+ Obtain pre-certifications for medical procedures and follow up on outstanding requests

+ Maintain timely receipt and review of consultation reports and test results

+ Assist providers with patient preparation, vitals, and ancillary testing as needed

Billing & Accounts

+ Verify and update patient demographic and insurance information

+ Prepare encounter forms and billing documentation for all billable services

+ Manage daily cash controls, deposits, and overdue payment follow-ups

Administrative Duties

+ Maintain organized filing systems for practice and personnel documents

+ Process mail, supply requests, and expense reimbursements

+ Support physicians, nurses, and administrative leadership with other practice-related functions

Qualifications

+ High school diploma or equivalent required; coursework or experience in accounting or bookkeeping preferred

+ Minimum of three years’ office experience, preferably in a medical or hospital setting

+ Demonstrated supervisory and personnel management skills

+ Strong organizational, communication, and problem-solving abilities

+ Knowledge of medical office operations and patient service best practices

Requirements