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The Fedcap Group, Inc.

The Fedcap Group is a family of companies that provide programs and services that change the lives of people facing barriers to economic and social wellbeing. We help individuals move toward independence as valued members of their communities and in the workplace. We are each a part of a team that makes a difference every day and provides the “Power of Possible.”

Civic Hall is part of the Fedcap Group

Civic Hall operates The Bernard Goldstein Center at Union Square -- a state-of-the-art hub for technology, innovation, and opportunity in the heart of New York City. The Civic Hall’s Center is home to cutting-edge workforce training programs, emerging startups, and mission-driven organizations. It offers flexible co-working space, hands-on education and career training, and a full calendar of public events, professional meetups, and private, fee-for-service rentals.

From tech bootcamps and job fairs to policy panels and networking receptions, Civic Hall is a launchpad for ideas and a platform for progress in the tech and innovation space. With memberships, partnerships, and access to world-class space and programming, Civic Hall connects individuals to the tools and networks they need to succeed in the innovation economy.

The Civic Hall -- The Bernard Goldstein Center General Manager will act as the top on-site executive, executing organizational strategic goals while ensuring all functional departments meet service standards and budget targets.

Key Responsibilities:

+ Lead and oversee day-to-day operations of a dynamic, multi-use innovation and event center, ensuring seamless coordination across hospitality, education, and co-working activities

+ Ensure an exceptional guest experience that drives member satisfaction, repeat business, and revenue growth across public programs, private events, and rentals

+ Supervise and support cross-functional teams including front desk, events, sales, facilities, catering, custodial, and security staff

+ Coordinate daily with department leads to align space usage, staffing, and services across training programs, meetings, public events, and private functions

+ Monitor and respond to client and member feedback in real time, resolving issues promptly to maintain service excellence

+ Set staffing levels and operational schedules based on fluctuating space usage, event calendars, and partner requirements

+ Oversee vendor relationships, including facilities maintenance, food and beverage providers, and technology services

+ Manage budgets and financial performance to ensure efficient operations and profitability across all facility functions

You’re a great fit if you have experience in a leadership role overseeing:

+ Event space rentals, client bookings, and end-to-end programming logistics

+ Hospitality operations, including guest services, reception/front desk, and concierge support

+ Facilities coordination and vendor oversight (cleaning, maintenance, security, A/V, etc.)

+ Food and beverage partnerships and on-site catering logistics

+ Membership and co-working operations, including access, desk allocation, and community support

+ Technology systems, including A/V, Wi-Fi infrastructure, and smart space management tools

Qualifications:

+ Minimum 5 years of experience in hospitality, event management, or facility operations

+ Demonstrated ability to manage complex scheduling, overlapping programs, and diverse client needs in a fast-paced setting

+ Strong interpersonal, organizational, and problem-solving skills

+ Budget management experience and a track record of driving operational efficiency

+ Bachelor's degree preferred

Compensation depends on experience

$100,000 - $150,000

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EOE employer committed to diversity.