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Adecco is assisting a local client recruiting forCustomer Service Representative opportunities in San Juan, PR. This is an excellent opportunity to join a winning culture and get your foot in the door with a company that offers onsite, bilingual customer service roles supporting the healthcare industry. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for a Customer Service Representative in clude but are not limited to:

+ Provide phone support to members and providers using probing questions to identify needs and offer accurate solutions.

+ Document required information in computer systems and research complex issues across multiple databases.

+ Partner with other teams to resolve escalated issues.

+ Assist customers in navigating company websites, encouraging self-service when possible.

+ Build rapport, respond compassionately, and ensure accurate and timely communication.

+ Contact home plan on behalf of members/providers to assist with preauthorizations or confirm claim/benefit information.

+ Perform other related duties as assigned.

Candidates for Customer Service Representative must meet the following requirements to be considered:

+ 1+ years of experience in customer service, call center, or healthcare settings, analyzing and solving customer problems.

+ Proficiency in MS Office and intermediate-level Windows PC navigation skills.

+ Bilingual Spanish/English proficiency (required).

+ Proven typing skills and ability to work with multiple systems.

+ Availability to work 40 hours/week, Monday–Sunday 8-hour shifts between 6:00 AM – 11:00 PM

Preferred Qualifications:

+ Healthcare experience.

+ Data entry experience.

+ Knowledge of medical or health insurance terminology.

What’s in this Customer Service Representative position for you?

+ Pay: $13.00/hour.

+ Shift: between 6:00 AM – 11:00 PM, Monday–Sunday (8-hour shifts).

+ Work Model: Onsite.

+ Weekly paycheck.

+ Dedicated Onboarding Specialist & Recruiter.

+ Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This Customer Service Representative position is being recruited for by one of our Centralized Delivery Team and not your local branch. For instant consideration for this position and other opportunities with Adecco, apply today!

**Pay Details:** $13.00 per hour

Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance