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It's more than a job

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

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As an Operational Key Account Manager (OKAM) at QuickSTAT, your primary responsibility is to ensure the success and satisfaction of our key customers. You will play a crucial role in building strong, long-lasting relationships with clients and act as their primary point of contact within our organization. The OKAM position is a vital link between QuickSTAT and our valued customers, serving as their dedicated advocate and ensuring their needs are met with utmost dedication and efficiency.

How you create impact

+ Building and maintaining strong, long-term relationships with key clients, serving as their primary point of contact

+ Managing the end-to-end execution of client shipments, including transportation, warehousing, and distribution, ensuring smooth and efficient operations

+ Tracking and analyzing account performance, identifying areas for improvement, and implementing strategies to optimize processes and service delivery

+ Addressing and resolving operational issues, identifying root causes, and implementing corrective actions to prevent future occurrences

+ Working closely with various internal teams, such as dispatch, customer service, and sales, to ensure seamless coordination and alignment with client expectations

+ Identifying opportunities to upsell or expand service offerings to existing clients and actively seeking new business opportunities

+ Preparing and presenting reports to both clients and internal teams, providing updates on account performance, and communicating key information effectively

What we would like you to bring

+ Bachelor's degree in business, logistics, supply chain management, or a related field is often preferred

+ 5+ years of proven experience in similar role within the freight forwarding or logistics industry

+ Strong understanding of global freight forwarding, transportation, warehousing, and distribution

+ Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and implement corrective actions

+ Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment

+ Proficent in Microsoft Office Suite (Excel, Word, Outlook) and other relevant applications and logistics software

+ Knowledge on GMP (Good Manufacturing Practices) and GXP (Good X Practice) regulations

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.