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DESCRIPTION

The Vice President of Operations & Application Support provides strategic and operational leadership for a multi-functional team and external suppliers, with full accountability for delivering business and IT capabilities across enterprise applications. This includes systems supporting Finance, HR, Communications, and other tools leveraged throughout the organization.

Success in this role is defined by the effective delivery and ongoing support of ERP and other enterprise applications, ensuring high levels of user satisfaction, technical reliability, and operational efficiency.

This position oversees the day-to-day delivery of Application Maintenance and Support (AMS) services for Acosta IT and its business stakeholders. The VP owns the AMS service catalog and is responsible for driving continuous performance improvements across in-scope applications in a cost-effective manner, consistently meeting or exceeding expectations across IT, business units, and stakeholders.

**Ideal candidates will be **commutable** to an **Acosta Group** office in Jacksonville, FL; Lewisville (Dallas), TX; other market.

***Hybrid** Arrangement is defined as 3/2 (days in Office to days with Remote eligibility).

RESPONSIBILITIES

Essential Functions of This Position

+ Provide **strategic leadership** to cross-functional teams and supplier partners in delivering ERP solutions and related capabilities to the business

+ Manage **stakeholder engagement** , ensuring timely and informed decision-making throughout project lifecycles

+ **Oversee the** **budget** for enterprise application delivery, including guidance on cost allocation and chargebacks for business-driven solutions

+ Support the **implementation** and ongoing maintenance of **enterprise-impacting solutions** such as contract management tools, procurement systems, SharePoint solutions, and internal recognition platforms

+ Ensure **supplier accountability** by clearly defining expectations and monitoring performance

+ Promote and apply product-centric best practices where applicable

+ **Direct project managers** in managing scope, schedules, resources, and costs across initiatives

+ Contribute to cross-program efforts that leverage the tools and expertise within the **Enterprise Applications** **team**

+ Lead the **Enterprise Application Steering Committee** , collaborating with leaders from Finance, HR, and other departments

+ Fulfill physical requirements as outlined below

+ Perform other duties as assigned

QUALIFICATIONS

Minimum Education and Work Experience

+ **Bachelor’s degree required** in a relevant field

+ **Ten (10) or more years of experience** in Information Technology (IT), Computer Science, Information Tech service management, or business process management (a combination of education, training, and experience may be considered)

+ Prior experience in **Finance and HR domains** , including ERP systems development, deployment, or operations

+ **Oracle Cloud ERP, UKG - Time & Attendance + Payroll** is strongly desirable

+ Strong background in **IT program and project management**

+ Proven ability to lead **Application Maintenance and Support** functions

+ In-depth knowledge of key technologies, development methodologies, and service management practices used at Acosta

+ Expertise in **enterprise-level IT system integration** and a solid understanding of **information architecture**

+ Demonstrated **leadership skills** , with the ability to guide cross-functional teams and influence stakeholders effectively

+ Ability to build and maintain productive relationships with business partners and suppliers; adept at navigating technical, business, and cultural dynamics

+ **Results-driven** and proactive, with a steadfast focus on outcomes and continuous improvement

+ Experience with **Oracle Fusion** is preferred

+ Commitment to a **collaborative, team-oriented environment** , including support for internal mobility and role transitions

+ Proven ability to drive **policy, process, and behavioral improvements** across teams

+ **Business-savvy,** with a clear understanding of contractual obligations and deliverables

+ Excellent interpersonal skills, including teamwork, conflict resolution, negotiation, and customer relationship management

**Tools** : Oracle Cloud ERP; UKG (Time & Attendance + Payroll)

ABOUT US

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.

We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.

Ready for a career path that’s as unique as you? Discover your path at Acosta Group!

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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\#DiscoverYourPath

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Exec Salary - Retail

**Position Type:** Full time

**Business Unit:** Corporate

**Salary Range:** $180,000.00 - $215,000.00

**Company:** Acosta Services, Inc

**Req ID:** 7361

**Employer Description:** ACOSTA\_GRP\_EMP\_DESC