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Req ID: 128172

Remote Position: Yes

Region: Americas

Country: USA

Summary

The Salesforce Business Analyst drives the optimization of our key business processes within the Salesforce ecosystem. They are a critical bridge between business stakeholders and technical teams, ensuring our Salesforce platform effectively supports organizational goals and delivers exceptional customer experiences. This role requires strong analytical skills, excellent communication abilities, and a passion for leveraging Salesforce capabilities to their fullest potential.

Detailed Description

+ Facilitate cross-functional stakeholder collaboration across Sales, Marketing, Service, and other departments to define, analyze, and optimize key business processes. Identify areas for improvement and leverage Salesforce functionality to streamline workflows and enhance efficiency.

+ Elicit detailed business requirements from stakeholders and translate these into clear and actionable technical specifications, including user stories, process flows, and data models, for Salesforce configuration and development.

+ Design scalable and robust Salesforce solutions that align with business needs and technical constraints. Recommend best practices and innovative approaches to leverage the Salesforce platform effectively.

+ Provide clear and concise training materials, conduct user training sessions, and facilitate power user networks to ensure user adoption and maximize the value of our Salesforce investment. Maintain comprehensive documentation of business processes, system configurations, and training materials.

+ Stay abreast of new Salesforce feature developments and recommend relevant features for implementation to enhance system capabilities, improve user productivity, and support evolving business needs.

+ Effectively communicate technical solutions and recommendations to both technical and non-technical audiences. Collaborate closely with Salesforce developers, administrators, and other IT team members.

+ For the complete list of tasks, please reference the Career Frameworks website.

Knowledge/Skills/Competencies

+ Proven ability to facilitate cross-functional stakeholder collaboration and drive to consensus.

+ Strong understanding of Salesforce functionality and best practices across Sales Cloud, Service Cloud, Marketing Cloud (preferred), or other relevant Salesforce clouds.

+ Ability to stay abreast of new Salesforce features and recommend their implementation.

+ Strong analytical and problem-solving skills with the ability to understand complex business processes and standard Salesforce report building experience.

+ Demonstrated continuous improvement experience.

+ Proven ability with translating business requirements into actionable technical specifications.

+ Excellent communication, presentation, and interpersonal skills.

Physical Demands

+ Duties of this position are performed in a normal office environment

+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data

+ Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)

+ Occasional overnight travel will be required

Typical Experience

+ 4-6 years’ experience in related positions

+ Minimum of 2 years of experience as a Salesforce Business Analyst, or similar role.

+ Minimum of 5 years using Salesforce Sales Cloud, Service Cloud, CRM Analytics.

+ Experience with Salesforce Manufacturing Cloud is a plus.

+ Experience in developing and delivering training materials and conducting user training.

+ Experience with process mapping tools (e.g., Visio, Miro, Lucidchart).

+ Familiarity with Agile project management methodologies.

+ Experience with data migration and integration projects.

+ Experience with project management methodologies (e.g., Agile, Waterfall).

Typical Education

+ Bachelor’s Degree in Information Technology, Business Administration, or a related field.

+ Salesforce Associate certification required.

+ Salesforce certifications (e.g., Sales Cloud Consultant, Service Cloud Consultant), preferred.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Salary Range: $90,000-120,000 USD/year

The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Celestica is an E-Verify employer.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.