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MBU Process Lead – Technical Training – Electrical Tech

Location

North Carolina

City

Greensboro

Role Type

Permanent

WHO WE ARE

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

What You Will Do

- JOB SUMMARY

Responsible for the design, development, and oversight of the Electrical Technician training path, including the Apprenticeship Program. This role will create and maintain structured learning plans, develop and update technical training materials, manage on-the-job and classroom-based instruction, and ensure alignment with business and safety standards. In addition to program development, the Electrical Training Process Lead will manage testing and evaluation systems to monitor trainee progress, competency, and certification. This role also collaborates closely with Maintenance, Engineering, HR, and external partners to deliver specialized training and to maintain compliance with industry standards and apprenticeship requirements.

- WHAT YOU WILL DO _(This list is not exhaustive and may be supplemented as necessary by the Company)_

Oversee all Electrical Technician training programs within the factory, including the design, implementation, and continuous improvement of both technical andapprenticeship-relatedtraining activities. Ensure that all training programs are closely aligned with operational needs, safety requirements, and industry standards.

Responsible for reviewing, updating, and maintaining all electrical training documentation to ensure accuracy, relevance, and effectiveness. Systematically evaluate existing materials to reflect current procedures, technologies, and equipment, as well as incorporating feedback from trainees, trainers, and subject matter experts.

Develop new training materials—including Step-up Cards (SUCs), Standard Operating Procedures (SOPs), One Point Lessons (OPLs), and Work Instructions (WIs)—to support the introduction of new electrical equipment and systems. Collaborate closely with subject matter experts and Maintenance personnel to ensure technical accuracy and to incorporate real-world insights that enhance training effectiveness.

Conduct all testing activities related to the Electrical Technician training and Apprenticeship programs. Design and administer assessments to evaluate trainee knowledge, practical skills, and overall program effectiveness.

Maintain accurate and up-to-date training records within the Skill Matrix, ensuring all entries reflect the current status and progress of Electrical Technicians and apprentices.

Responsible for identifying and developing new trainers within the Electrical Technician job classification. Assess current training needs, evaluating the skills and qualifications of potential trainers, and selecting individuals who demonstrate strong technical knowledge and the ability to effectively communicate and coach others. Support these trainers with the tools, guidance, and feedback necessary to ensure consistent, high-quality training delivery across all shifts and skill levels.

Conduct comprehensive skill-gap analyses for Electrical Technicians and apprentices to identify areas where employees may lack the necessary technical skills or knowledge. Evaluate current performance levels, comparing them against required competencies, and identifying specific skill gaps. Develop and implement targeted training plans to address these gaps, ensuring employees are equipped with the skills needed to perform their roles effectively and safely.

Partner with various Department MBU Teams to conduct loss analysis and support the development and execution of the master training plan. Implementing systems and tools to address key performance losses within the Electrical Technician and Apprenticeship programs, ensuring that training initiatives directly contribute to reducing operational losses and improving overall workforce efficiency.

Performs other job-related duties as assigned.

Qualifications

- REQUIRED MINIMUM QUALIFICATIONS:

Education and Experience:

+ Associate’s degree in Electrical Engineering, Industrial Technology, or related discipline

+ 5+ years Manufacturing or Technical Training experience

+ 3+ years supervisory experience

+ Must be 21 years of age or older

Knowledge of:

+ Intermediate to advanced proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams

Skilledin:

+ Verbal and written communication

+ Presentation skills

+ Attention to detail

+ Problem/situation analysis

+ Effective time and task management

+ Multitasking capabilities

+ Flexibility and adaptability

Ability to:

+ Communicate to a broad and diverse audience

+ Plan, organize, prioritize, and manage projects or programs

+ Maintain effective working relationships

+ Demonstrate critical thinking

+ Work with diverse populations and varying education levels

+ Receive and communicate information orally and in writing

+ Prioritize assignments, workload, and manage time accordingly

+ Work a fluctuating work schedule.

+ Travel domestically and internationally as needed

- PREFERRED QUALIFICATIONS:

Education and Experience:

+ Bachelor’s degree in Engineering, Industrial Technology, or related discipline

+ 3+ years related work experience

+ 3+ years of supervisory experience

+ Electrical Certification

+ Certified Professional in Training Management

+ Lean/Six Sigma Green Belt or equivalent

Work Environment and Physical Demand

+ Occasionally lifts or moves moderate to heavy weight objects (10-50 lbs.)

+ Reach and grasp objects / hand eye coordination

+ Stoop, bend, kneel, crouch, or crawl

+ Walks, sits, or stand for extended periods of time

+ Prolonged machine operation including computer and keyboard equipment

+ Use of manual dexterity and fine motor skills

+ Identify and distinguish color and shades of color

+ Work with equipment or perform procedures where carelessness may result in injury

+ Risk for occupational exposure to bloodborne pathogens

_This job description is intended to be generic in nature and describe the essential functions of the job. It is not necessarily an exhaustive list of all duties and_ _responsibilities._ _The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position._

What We Offer

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans

• Dollar for dollar 401k match up to 6% and 5% annual company contribution

• 15 Company-paid holidays

• Generous paid time off

• Employee recognition and discount programs

• Education assistance

• Employee referral bonus program

Applicant Information

This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.

**ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at [email protected] .

SHARE THIS JOB

The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position.

All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information.

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us [email protected] (Talen%74Acquisition%40%69t%67b%72ands.%63om) .

We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see ourPrivacy Policy (https://www.itgbrands.com/privacy-policy/) . If you are a job applicant from California, additional information can be found on ourCalifornia Applicant Privacy Notice (https://www.itgbrands.com/ca-applicant-privacy-notice/) . If you have questions, contact us [email protected] (priv%61%63y@i%74gb%72ands.co%6D) .