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Who we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.

Our Culture

+ CAP employees make a meaningful difference by partnering with colleagues customers and members on challenging and rewarding work

+ CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop their skills—offering reimbursement for educational programs and participation in events that enhance your skills

+ We offer a generous compensation and benefits package, 401K, and more -- visit Careers at the CAP (https://www.cap.org/careers-at-the-cap) for more details

Brief Description

The PT Compliance Specialist is responsible for:

+ Ensuring operational workflow is completed for PT compliance notice (PTCN) processes including:

+ Completing QC process for PTCNs to ensure accuracy.

+ Serving as a backup to Senior Analyst, Proficiency Testing to ensure PTCNs are generated and distributed to customers

+ Distributing returned PTCNs from participant laboratories to PT Compliance Technical Specialists for review.

+ Performing audits for all laboratories applying to the laboratory accreditation program to ensure appropriate PT enrollment and successful PT performance.

+ Providing customer service for routine PT compliance questions.

Specific Duties

Primary duties and responsibilities:

+ Perform proficiency testing (PT) audits for all laboratories applying to the laboratory accreditation program and work directly with the laboratories to ensure appropriate PT enrollment and successful PT performance.

+ Work closely with Lead Technical Specialist to QC compliance notices prior to distribution to laboratories

+ Serve as backup for Senior Analyst, Proficiency Testing, in areas including

+ - Maintenance and transmission of data from CAP accepted PT providers

+ - Generation of PTCNs

+ - Troubleshooting system issues

+ - Generating reports for regulatory agencies

+ Distribute returned PTCNs from participant laboratories to PT Compliance Technical Specialists for review.

+ Follow up with laboratories regarding missing PT enrollment and late responses to PTCNs

+ Assist laboratories with routine questions about PT program offerings and compliance during PT audits of initial laboratories and follow up.

+ Provide ACD phone support and answer Salesforce cases related to routine questions regarding PT requirements, activity menu, and PT compliance.

+ Manage distribution of Salesforce cases across the PT Compliance Team

+ Perform UAT testing for system improvements and tickets to resolve break/fixes.

+ Print complaint documentation associated with accredited laboratories and deliver to Investigation Analysts.

Knowledge/Skills Required/Preferred

Personal:

+ Good organizational and decision-making skills.

+ Excellent written and oral communication skills.

+ Desire to continuously learn new things.

Professional:

+ Ability to prioritize fluctuating workload and multiple demands.

+ Demonstrated ability to meet deadlines.

+ Good customer service skills.

+ Excellent problem solving and troubleshooting skills

+ Proficiency of clinical laboratory processes and terminology is desirable.

Technical:

+ Proficient with Microsoft Windows’ applications.

+ Experience working with multiple computer applications to complete business tasks.

+ Knowledge of Informix SQL is a plus.

+ Knowledge of proficiency testing program offerings is a plus.

Education/Experience

Education

+ Bachelor’s degree preferred

Experience

+ 2 years of experience in a business or customer service environment.

Related certifications

+ N/A

Additional Criteria

This position is based out of the Northfield, IL office. Candidates must reside within 75 miles of the Northfield headquarters.

Salary Range: $23.00 - $29.00 hourly

Equal Opportunity Employer The CAP is an equal opportunity/affirmative action employer, providing equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, creed, color, religion, sex, gender identity and/or expression, national origin, age, ancestry, disability or genetic information, military status, sexual orientation, marital status, citizenship status, order of protection status, homelessness, or any other characteristic protected by federal law and the applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act Equal Employment Opportunity Employee Polygraph Protection Act

Job Details

Job Family Administration

Pay Type Hourly