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About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

At United Site Services, everything we do is guided by our **Top 5 Priorities** :

1. **Safety** – protecting our employees, customers, and communities.

2. **Selling new business** – fueling growth and opportunity.

3. **Billing accurately** – ensuring trust and transparency.

4. **Delivering excellent service** – keeping our customers satisfied and loyal.

5. **Getting paid** – powering our growth.

As an Account Resolution Specialist, you will directly support these priorities by managing a defined portfolio of accounts to ensure accurate billing, timely collections, and excellent customer service. This role is primarily business-to-business (B2B) collections, with some consumer account interaction, and requires strong relationship management, problem-solving, and communication skills. You will also collaborate across departments and assist fellow specialists to achieve team and company goals.

Essential Functions

ESSENTIAL FUNCTIONS

+ Manage, control, and own all collection activities within an assigned portfolio of accounts.

+ Interact with customers (primarily B2B, with some consumer accounts) to perform daily collections, send follow-ups, track and input collection activity, reconcile accounts, and resolve disputed chargebacks.

+ Partner with sales management and customer service management to ensure professionalism and strong customer service in resolving outstanding issues.

+ Maintain strong, professional working relationships with customers to facilitate timely payments.

+ Research and resolve account discrepancies and provide timely, accurate resolutions to disputes and billing inquiries.

+ Monitor and audit collection postings to ensure accuracy and reduce errors.

+ Regularly review and analyze third-party portals to identify past-due invoices, follow up with customers, and implement proactive collection actions.

+ Collaborate with the sales department regarding customer accounts in a timely and effective manner.

+ Frequently review purchase orders to ensure they remain valid and up to date.

+ Complete requests for mechanics liens using company-approved processes.

+ Research and verify contractor licenses when required.

+ Partner with third-party collection agencies and the legal team when escalation is necessary (e.g., bankruptcies).

+ Recommend account adjustments, small balance write-offs, and escalate uncollectible balances as needed.

+ Meet department goals, activity metrics, and KPIs on a monthly basis.

+ Proactively identify trends and assist in implementing process improvements.

+ Assist other Account Resolution Specialists with collections activities and special projects when needed.

+ Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Qualifications

QUALIFICATIONS

EDUCATION

Min/Preferred

Education Level

Description

Minimum

High Schoolor equivalent years of experience

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

3

Credit and Collections, Accounts Receivable,

Customer Service or in a related field and/or

training; or equivalent combination of education

and experience

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

+ Excellent customer service skills; detail-oriented, reliable, professional attitude, and a self-starter.

+ Knowledge of business-to-business (B2B) collections practices, including credit terms, invoicing, payment application, dispute resolution, and escalation processes; familiarity with consumer collections is a plus.

+ Knowledge of accounting principles and practices.

+ Strong professional communication skills, both oral and written, with the ability to adapt style appropriately for business and consumer customers.

+ Knowledge of principles and processes for providing customer service, including quality service standards.

+ Comfortable using multiple systems and proficient with web-based collections platforms and CRM software.

+ Proficient in Microsoft Excel, Outlook, Word and Teams.

+ Strong organizational, collaboration, and time management skills.

+ Ability to perform mathematical computations (percentages, fractions, addition, subtraction, multiplication, and division) quickly and accurately.

+ Ability to focus and concentrate to deliver expected work products, even while performing repetitive tasks over an extended period.

+ Strong problem-solving, documentation, research, and resolution skills with the ability to multi-task effectively.

+ Ability to work independently and collaboratively in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.

PREFERRED QUALIFICATIONS AND EXPERIENCE

+ Experience working directly with purchasing agents and other decision-makers in customer organizations.

+ Familiarity with U.S. Government contracting processes and requirements.

+ Some college coursework in business, accounting, finance, or a related field.

+ Experience building, analyzing, or generating aging reports to track accounts receivable performance.

+ Hands-on experience with Sidetrade Accounts Receivable software or similar AR/collections platforms.

Physical Requirements

PHYSICAL REQUIREMENTS

Demand

Frequency

Sit while answering phones or reply to emails

Constant

Use hands and fingers to handle, control or feel objects tools or controls

Frequent

Repeat the same movements when entering data

Frequent

See details of objects that are less than a few feet away

Constant

Speak clearly so listeners can understand

Frequent

Understand the speech of another person

Frequent

Focus on one source of sound and ignore others

Frequent

Hear sounds and recognize the difference between them

Frequent

See differences between colors, shades and brightness

Frequent

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

+ Holiday & Paid Time Off (pro-rated for Part-Time employees)

+ Medical/Pharmacy

+ Dental

+ Vision

+ Employer-Paid Short-Term Disability

+ Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

+ Voluntary Employee Life & Accidental Death and Dismemberment

+ Voluntary Spousal Life

+ Voluntary Dependent Life

+ Hospital Indemnity, Accident and Critical Illness

+ Commuter/Transit Account

+ Healthcare Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Health Savings Account

+ 401(k) with employer match

+ Employer-Paid Employee Assistance Program (EAP)

+ Employee Discounts

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Salary Range

$21.66 – $30.33 / hour

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.