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FocusKPI is seeking a Technical Project Program Manager to join one of our clients, a high-tech SaaS company.

Our client is seeking a detail-oriented and proactive Project Manager to join their Customer Strategy Office (CSO). In this role, you will lead and support the end-to-end delivery of strategic initiatives that enhance the customer experience, drive retention, and improve operational efficiency across the SaaS customer lifecycle.

As a key member of the CSO team, you will be responsible for planning, executing, and delivering projects on time, within scope, and on budget. Your focus will be on day-to-day task management, cross-functional coordination, and issue resolution to ensure project success.

Work Location: Remote - anywhere in the US, Preferred EST, CST; Client location: San Francisco, CA

Duration: 12-month contract with potential to extend or convert depending on candidate's performance and needs

Pay Range: $40/hr to $49/hr

Responsibilities:

+ Initiative Ownership & Execution: Owns the planning, coordination, and execution of specific GCO initiatives within defined scope, timeline and budget.

+ Creation and management of the plans for moving projects, initiatives and technical operations solutions to final implementation and hand-off, helping to prioritize for maximum impact

+ Manage and track each project, at time multiple projects, and works closely with cross-functional teams to ensure on time delivery of projects. Includes building and maintaining detailed project plans, monitoring milestones and ensuring project deliverables are completed on time and to standard.

+ Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives

+ Cross-Functional Team Alignment: Assemble and co-ordinate the internal, extended and external teams to gain consensus on deliverables from each team member in alignment with the overarching project/initiative objectives

+ Provides regular updates, status reports and risk assessments to stakeholders, ensuring transparency and alignment across all involved teams

+ Risk and Change Management: Proactively manage changes in project scope, identify potential risks and devise contingency plans

+ Communication and Reporting: Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones, as well as owning the narrative of the project to Senior Leadership on milestones and updates

Requirements:

+ 3-5 years as a Project Manager in a SaaS environment or organization. examples: technology, high-growth B2B environments, etc.

+ Experience managing cross-functional projects involving teams such as Sales, Marketing, Customer Success, RevOps, and Product

+ Proven ability to manage multiple projects simultaneously from planning through execution and delivery

+ Skilled in defining project scopes, building timelines, tracking milestones, and coordinating stakeholders

+ Ability to proactively identify risks, manage dependencies, and drive resolutions in a structured and timely manner

+ Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and levels

+ Proficiency in project management tools such as Asana, Airtable, Monday.com, Jira, or similar

+ Bachelor’s degree in Business, Operations, Project Management, or a related field

+ PMP, CAPM, or other relevant project management certifications are a plus but not required

Preferred Qualifications:

- PMP, Prince2, or Agile/Scrum certification (e.g., Certified ScrumMaster).

- CAPM

No C2C resumes are considered

Thank you!

FocusKPI Hiring Team

Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.

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