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Description

As a Reliability Engineering Manager within the Data Center Engineering team, you will manage a team of reliability engineers that provides full life-cycle reliability support to AWS Data Center critical infrastructure equipment from design through maintenance and End of Life. Your team will be the ‘go to’ reliability engineering resource for your region when product performance expertise is needed.

Each day you will interact with teams responsible for all aspects of the data center equipment lifecycle. You will prioritize your activities to support data center availability focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

We have an immediate opening for a Reliability Engineering Manager. If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!

Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Reliability Engineering Manager, you will be leading projects to ensure the reliability of infra equipment deployed to fit AWS data centers to meet ever-evolving customer needs as we continue expanding. As an ideal candidate you:

- Possess strong engineering and technical judgement and are able to provide recommendations despite uncertainty

- Are detail- and data-oriented

- Have experience managing reliability improvement projects and leveraging vendors.

- Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction, Procurement, and Engineering)

- Open to travel 25% of the time

- Lead a Reliability engineering team leading reliability initiatives for New Product Development and product sustaining activities.

- Define and lead execution initiatives to improve the success of new product development. Own and drive reliability test planning and logistics.

- Own and drive communication with customers and executive team on product qualification status

- Hire employees that demonstrate Amazon Leadership Principles. Manage team and individual performance, including promotions.

- Make trade-offs on competing business needs using high judgement. Influence strategic direction of the team. Influence roadmaps of other teams that overlap in business or technical domains.

- Identify areas of growth for the team. Identifying resource requirements and gaps. Establish a clear growth plan and development strategy for each team member.

- Work directly with partner teams to implement new and improve existing processes and procedures, within their region and propagate globally where necessary. Drive strategic communication, provides a technical strategy with limited guidance within their assigned Region.

- Identify risks and complexity to unblock engineers and partner teams. Make trade-offs: short-term team needs and long-term business needs. Know how to scope a program. Discern which features are essential, or can be triaged or omitted.

About the team

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- Graduate Degree in relevant Engineering discipline or equivalent experience

- 5+ years experience managing an engineering team. (Experienced Manager)

- 6+ years experience in a supplier-facing quality or reliability management role

Preferred Qualifications

- Advanced degree in engineering or other quantitative discipline. Familiarity with manufacturing processes, ISO-9000, quality control plans, failure and root cause analysis, and structured problem solving methodologies

- Excellent communication and writing skills, attention to detail, maintain high quality standards

- Basic understanding of both mechanical and electrical equipment/design related to data centers (Including but not limited to: uninterruptable power supplies , diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers, pumps, cooling towers, heat exchangers, air handlers, etc...)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $135,200/year in our lowest geographic market up to $233,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.