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Job ID Number

R5970

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

We are looking for a Manager, Enterprise Computing Services ready to take us to the next level! If you have prior leadership skills and extensive IT support/troubleshooting experience and are looking for your next career move, apply now!

Job Description

We are looking for a **Manager, Enterprise Computing Services** who is responsible for managing a team of top-tier desktop support specialists. The ideal candidate will have a customer-first mentality and understand the importance of supporting CAI’s employees and associates. This role requires in-depth knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot, and involves both technical troubleshooting and strategic planning to ensure optimal desktop performance across the organization. This position will be **full-time** and **on-site in Allentown, PA.**

What You’ll Do

+ Lead and manage the desktop support team, ensuring efficient and effective operations

+ Oversee the implementation and management of Intune for device management and security

+ Coordinate and execute laptop imaging and deployment processes to ensure seamless integration into the enterprise environment

+ Provide comprehensive hardware and software support to maintain optimal performance and user satisfaction

+ Manage and deploy devices using Entra and Autopilot technologies to streamline operations

+ Collaborate with other IT teams to ensure alignment with organizational goals and objectives

+ Develop and maintain documentation for processes and procedures related to desktop support

+ Monitor and analyze support requests to identify trends and implement improvements

+ Exposure to and a general understanding of current cybersecurity best practices

What You'll Need

Required:

+ Bachelor’s degree in Computer Science, Information Technology, or a related field

+ 7+ years of progressive IT desktop support experience, including 3+ years in a managerial role

+ Proven experience in Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot Strong understanding of network architecture, virtualization, server administration, and data storage solutions.

+ Proficiency with ITSM tools, monitoring systems, and scripting/automation (e.g., PowerShell, Terraform)

+ Excellent leadership, project management, and communication skills

Physical Demands

+ Ability to safely and successfully perform the essential job functions

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $80,000 - $110,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.​

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.