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Position Summary

The Digital Banking Fraud Analyst is responsible for monitoring and investigating suspicious or potentially fraudulent activity within the bank’s online and digital banking channels. This role reviews daily activity reports and alerts, conducts research to determine potential fraud, and initiates case investigations when anomalies are confirmed. The analyst communicates directly with affected customers or victims to gather information, provide guidance, and support fraud resolution. The position also collaborates closely with the Information Security, Fraud and BSA/AML teams to ensure proper documentation, case management, and regulatory reporting.

This role is ideal for a technically savvy, analytical individual with strong problem-solving and communication skills who is interested in protecting customers and the bank from digital fraud.

Key Responsibilities

Monitoring & Detection

• Review daily digital banking reports, transaction alerts, and system-generated anomalies.

• Identify patterns of unusual online behavior, including login anomalies, device changes, unauthorized transactions, and account takeovers.

• Monitor online, mobile, and remote deposit channels for fraud indicators.

Investigation & Case Management

• Research suspicious transactions and accounts to determine if fraud is present.

• Document findings and open formal investigation cases when fraud is suspected or confirmed.

• Maintain organized case files, supporting evidence, and records for audit and compliance purposes.

Customer & Victim Communication

• Contact customers and other potential victims of online banking fraud to verify activity, gather details, and provide guidance on next steps.

• Clearly explain investigation findings, resolution steps, and any required customer actions.

• Offer support and education to help customers prevent future incidents.

Collaboration & Reporting

• Work with the BSA/AML department to ensure timely and accurate regulatory reporting (e.g., SARs).

• Collaborate with other departments and third-party, to ensure effective teamwork is established.

• Communicate with internal teams, law enforcement, and regulatory authorities as needed.

• Provide recommendations for improving fraud detection processes and customer protections.

• Actively contribute on committees, teams and projects, as assigned.

Continuous Learning & Prevention

• Stay current on emerging fraud schemes, online banking threats, and industry best practices.

• Support fraud prevention initiatives and contribute to staff and customer awareness programs.

Qualifications & Skills

Required:

• Strong analytical, problem-solving, and investigative skills with attention to detail.

• Excellent written and verbal communication skills, including the ability to explain complex issues to customers in plain language.

• Technically proficient with banking systems, online platforms, and fraud detection tools.

• Ability to manage sensitive, confidential information professionally.

Preferred:

• 1–3 years of experience in banking, digital banking operations, information security or fraud investigations.

• Familiarity with fraud case management software, banking operations, and regulatory reporting.

• Knowledge of BSA/AML, FFIEC guidance, and suspicious activity reporting processes.

Education:

Associate or Bachelor’s degree in Criminal Justice, Finance, Business, Cybersecurity, or a related field preferred; equivalent work experience considered.

Performance Metrics

• Timely detection and escalation of suspicious activity.

• Number and accuracy of fraud cases documented and resolved.

• Quality and professionalism of customer communications during investigations.

• Compliance with internal procedures and regulatory reporting deadlines.

• Contributions to fraud loss mitigation and prevention initiatives.

For full description, which includes physical mental demands please see attachment.