• Customer Service Manager

    DR Horton, Inc. (Vienna, VA)


    *D.R. Horton, Inc., the largest homebuilder in the U.S.*, was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

     
     

    *Essential Duties and Responsibilities *

    * Plan and direct warranty activities of the Customer Service Technicians, Customer Service Assistants and other staff as assigned

    * Develop and maintain updated Customer Service department policies and procedures and Homeowner's Manual

    * Supervise and coordinate Customer Service Technicians service/warranty activities to ensure delivery of quality products to customers

    * Responsible for designing and implementing improved processes and operational policies

    * Recommend changes to products or services to fulfill customer needs

    * Total involvement with training, communication and development of all Customer Service personnel

    * Review and manage Customer Service assignments and offer preliminary guidance as needed to properly prepare the Customer Service Technicians for working each claim

    * Monitor, maintain and enforce all budgets

    * Review and approve all warranty department invoices

    * Constantly work toward lowering average completion time for requests and service satisfaction for homeowners

    * Generate reports to manage the current number of “outstanding” and “completed” warranty service requests per community, per Customer Service Technicians

    * Track warranty expenditures per home, per superintendent, per quarter

    * Meet with homeowners and/or subcontractors to resolve escalated warranty disputes/issues

    *Supervisory Responsibilities *

    Directly supervises 2 or more employees in the Customer Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

     

    *Education and/or Experience*

    * Bachelor's degree (B. A.) from four-year College or university; or five to seven years related experience and/or training; or equivalent combination of education and experience.

    * Must have a vehicle, a valid driver's license, and be willing to travel.

     

    Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

     

    * Medical, Dental and Vision

    * 401(K)

    * Employee Stock Purchase Plan

    * Flex Spending Accounts

    * Life & Disability Insurance

    * Vacation, Sick, Personal Time and Company Holidays

    * Multiple Voluntary and Company provided Benefits*//*

    */Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo/*

    **Job:** **Warranty*

    **Organization:** **Home Builder*

    **Title:** *Customer Service Manager*

    **Location:** *Virginia-Tysons*

    **Requisition ID:** *2503449*