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Locally established Rochester, NY Durable Medical Equipment company offers quality service, quality equipment and great follow up care to its customers. We provide competitive wages and benefits in a supportive and friendly atmosphere.

If you have experience in the following areas, you should Apply Today!

+ Insurance verification

+ Prior Authorization

+ Billing experience - Medicare, Medicaid, or Managed Care

+ Medical Office

+ Healthcare background

+ CPAP and Oxygen experience

Customer Service Representative Duties:

+ Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.

+ Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.

+ Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.

+ Complete intake, insurance verification and determine charges and coverage for service/product requested.

+ Collect co-pays and input payment data.

+ Collect compliant medical documentation for insurance invoices.

+ Maintain work operations by following company policies and procedures.

Requirements

Position Qualifications:

+ High School diploma or equivalent (Required)

+ Excellent phone and customer service skills (Required)

+ Strong Communication skills (Required)

+ Two years of HME/DME experience and knowledge of medical terminology. (Preferred)

+ Previous data entry experience (Preferred)

Benefits

+ Health Insurance

+ Employee Recognition Program

+ Family Friendly Atmosphere