• Project Manager - Field Services

    CTG (Nashville, TN)


    Project Manager – Field Services

     

    Employment Type: Full-Time

     

    Experience Level: Mid to Senior (5–7 years of experience in IT Field Services or Project Management)

     

    Company: CTG (Computer Task Group) – Supporting a client in the Mid-South region

    Position Summary:

    CTG is seeking an experienced Project Manager to lead and coordinate Field Services projects for a client in Nashville, TN. This role involves managing desktop support initiatives, device deployments, QA oversight, and team coordination across multiple tiers of field operations. The ideal candidate will have a strong background in IT service delivery, project planning, and stakeholder communication.

    Key Responsibilities:

    + Lead and manage Field Services projects including desktop/laptop deployments, software rollouts, and QA initiatives.

    + Coordinate with Field Services Team Leads and QA Technicians to ensure project milestones and quality standards are met.

    + Develop project plans, timelines, and resource allocations for field operations.

    + Monitor progress, resolve issues, and ensure adherence to SLA agreements and escalation protocols.

    + Facilitate communication between technical teams, clients, and stakeholders.

    + Oversee inventory management, hardware maintenance schedules, and deployment logistics.

    + Document project outcomes, lessons learned, and continuous improvement opportunities.

    Required Skills and Qualifications:

    + 5–7 years of experience in IT Field Services, Desktop Support, or Project Management.

    + Proven experience managing technical projects and cross-functional teams.

    + Strong understanding of desktop/laptop imaging, M365 troubleshooting, and QA processes.

    + Excellent organizational, analytical, and communication skills.

    + Familiarity with project management tools and methodologies.

    + A+ Certification or PMP Certification preferred.

    Ideal Candidate Profile:

    + Demonstrated ability to lead technical teams and deliver successful IT service projects.

    + Detail-oriented with a focus on quality, efficiency, and customer satisfaction.

    + Comfortable managing multiple priorities and adapting to changing project requirements.

    • Skilled in stakeholder engagement and cross-team collaboration.