• Desktop Support Technician Level 2

    CTG (Nashville, TN)


    Job Title: Field Services Technician (Desktop Support) – Level 2

     

    Employment Type: Full-Time

     

    Experience Level: Mid-Level (3–5 years of professional experience in desktop support or field services)

     

    Company: CTG (Computer Task Group) – Supporting a client in the Mid-South region

    Position Summary:

    CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.

    Key Responsibilities:

    Client Build Support

     

    - Lead troubleshooting efforts for complex technical issues and escalations.

     

    - Mentor and support junior technicians in daily operations.

     

    - Coordinate with cross-functional teams for system upgrades and deployments.

     

    - Ensure compliance with IT policies and procedures.

     

    - Provide advanced support for specialized devices and software used in medical and lab environments.

     

    - Image desktops and laptops with Office 365 and other required software.

     

    - Troubleshoot and resolve imaging issues.

     

    - Install and configure end-user software and tools.

     

    - Validate system builds to ensure readiness for deployment.

     

    End User Support

     

    - Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.

     

    - Map and troubleshoot printers, network drives, and connectivity issues.

     

    - Confirm resolution with end users and escalate unresolved issues per client procedures.

     

    Actions and Results

     

    - Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.

     

    - Maintain clear and professional communication with customers.

     

    - Perform basic hardware maintenance and component replacement.

     

    - Track and manage inventory of IT equipment.

    Required Skills and Qualifications:

    - Basic knowledge of desktop/laptop hardware, software, and operating systems.

     

    - Proven experience in managing and resolving complex desktop support issues.

     

    - Ability to lead small technical projects and deployments.

     

    - Experience with enterprise-level ticketing systems and documentation.

     

    - Advanced troubleshooting skills for hardware, software, and network-related issues.

     

    - Strong analytical and problem-solving abilities.

     

    - Familiarity with PC imaging and operational programs.

     

    - Experience working within SLA frameworks and escalation protocols.

     

    - Strong interpersonal and organizational skills.

     

    - Basic understanding of workstation backups and restores.

     

    - Solid communication skills across all organizational levels.

     

    - Familiarity with Microsoft 365 troubleshooting.

     

    - Preferred: A+ Certification or equivalent technical certification.

    Ideal Candidate Profile:

    - 3-5 years of experience in desktop support or equivalent technical training.

     

    - Eager to learn and grow in a fast-paced IT support environment.

     

    - Comfortable working independently and collaboratively.

     

    - Reliable, detail-oriented, and customer-service focused.